Guest Relation Executive(Male)

2 days ago

Noida Uttar Pradesh, India Srishti Software Applications Pvt. Ltd Full time

**Job Title**: Guest Relations Executive **Location**: Mall of India **Department**: Customer Experience / Guest Services **Reports To**: Guest Relations Manager / Customer Service Head **Job Summary**:
The Guest Relations Executive (GRE) will be the first point of contact for visitors at Mall of India, ensuring a welcoming, professional, and customer-focused environment. The role involves assisting guests with information, handling inquiries and complaints, coordinating with internal teams, and ensuring an exceptional shopping and leisure experience for all visitors.

**Key Responsibilities**:

- Welcome and greet guests warmly at entry points, information desks, and service areas.
- Provide accurate information about stores, events, offers, facilities, and mall services.
- Handle customer queries, requests, and complaints with courtesy and efficiency.
- Maintain updated knowledge of mall promotions, events, and new store launches.
- Assist in managing lost & found, parking assistance, and emergency situations.
- Coordinate with housekeeping, security, and operations teams to resolve guest issues promptly.
- Support in conducting guest feedback surveys and maintaining records.
- Uphold the mall’s service standards, ensuring guests feel valued and cared for.
- Escalate unresolved concerns to the Guest Relations Manager.

**Key Skills & Competencies**:

- Excellent communication skills (English & Hindi; knowledge of other languages is an advantage).
- Strong interpersonal skills with a pleasant personality.
- Customer-centric approach with problem-solving ability.
- Confident, presentable, and professional appearance.
- Ability to handle high-pressure situations calmly and efficiently.

**Qualifications & Experience**:

- Graduate in Hospitality, Retail, or related field preferred.
- 1 years of experience in, hospitality
- Experience in malls, hotels, or airports will be an added advantage.

**Working Conditions**:

- Rotational shifts including weekends and holidays.
- Frontline guest-facing role requiring extended standing hours.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Experience**:

- Guest relation executive: 1 year (required)
- front office: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9513336275

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