Service Coordinator

24 hours ago

Andheri, Maharashtra, India Millennia Technologies Full time ₹ 1,50,000 - ₹ 3,00,000 per year

Job Title: Service Coordinator – Service Department

Location: MIDC, Andheri, Mumbai

Reports To: Manager – Service & Support

Department: Service

Role Purpose

The Service Coordinator (Fresher) will support the after-sales service team in ensuring a smooth and positive customer experience. This role focuses on assisting in scheduling service visits, managing communication between customers and engineers, and maintaining basic service records. The coordinator will learn to balance efficiency, teamwork, and customer satisfaction while building a strong foundation in service operations.

1. ROLE STRUCTURE (Customer Experience Focus)

A. Key Responsibilities – Supporting Service Operations

  • Assist in responding to customer service requests and inquiries in a polite and timely manner.
  • Help in planning and coordinating field service engineer visits as per customer convenience.
  • Maintain communication with customers regarding service schedules and updates.
  • Support in preparing basic service reports and daily activity updates.

B. Supportive Tasks – Learning Transparency and Coordination

  • Update and maintain service records and reports in Excel or the internal system.
  • Follow up with customers for service feedback and maintain records of service completion.
  • Coordinate with internal teams for spare parts or material requirements.
  • Learn to track service turnaround times and customer satisfaction levels

C. Departmental Learning – Building Process Understanding

  • Work closely with the Service Manager and engineers to understand service operations.
  • Assist in maintaining organized documentation such as job sheets, reports, and AMC records.
  • Participate in creating simple process checklists to improve coordination and communication.
  • Learn to analyze service data and prepare summaries for internal meetings.

D. Customer Support – Building Confidence and Communication

  • Communicate courteously with customers before and after service visits.
  • Gather customer feedback to help improve the service experience.
  • Support the service team in resolving minor coordination or documentation issues.
  • Participate in internal training to develop technical awareness and customer-handling skills.

Ideal Candidate Profile

  • Graduate (B.Sc. / B.Com. / BBA) with 0–3 years of experience in a customer service coordination role.
  • Background in engineering equipment, capital goods, or industrial products is an added advantage.
  • Must demonstrate a customer-first attitude, ownership mindset, and attention to detail.
  • Should be proficient in Microsoft Excel, email etiquette, and digital reporting.
  • Comfortable working in a fast-paced, accuracy-driven service environment.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Work Location: In person

  • Service coordinator

    7 days ago

    Andheri, Maharashtra, India S M ELECTRICAL WORKS Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Post- Service coordinator (EPBX/CCTV)Location- AndheriEducation- GraduateSKill and job duties as followsAn EPABX Service Coordinator manages EPABX system operations, coordinating maintenance, resolving client issues, and overseeing service delivery to ensure smooth communication for clients.Key duties includetroubleshooting faults, scheduling service...

  • Service Coordinator

    1 week ago

    Andheri, Maharashtra, India Afford marine controls Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Service CoordinationReceive service requests and schedule engineers/technicians as per priority.Plan and monitor day-to-day service operations including mobilization, logistics, and documentation.Maintain service records, work orders, and reports.Customer CommunicationAct as the first point of contact for clients regarding service jobs.Provide job updates,...

  • Service Coordinator

    2 weeks ago

    Andheri, Maharashtra, India Millennia Technologies Full time ₹ 20,000 - ₹ 27,000 per year

    Job Title: Service Coordinator – Service DepartmentLocation: MIDC, Andheri, MumbaiReports To: Manager – Service & SupportDepartment: ServiceRole PurposeThe Service Coordinator plays a central role in delivering an outstanding customer experience by ensuring timely, professional, and seamless after-sales service support. This position is responsible for...

  • Service Coordinator

    5 days ago

    Andheri East, Maharashtra, India Oriflamme IT Solutions Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Dear candidateWe have urgent openigns for the post of Service Coordinator .Job Location = Andheri East MIDC.Fix Salary = 20000 per month.Experience = 2 to 5 Years+Note = Immeidate Joiner.Job descriptionhandling incoming customer complaint.Coordinate and schedule service appointments with customers.Communicate with customers to understand their needs, provide...

  • Customer Support Coordinator

    2 weeks ago

    Andheri, Maharashtra, India Space Office System (I) P Ltd Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Customer Support & Service Coordinator (Female Candidates Can Apply)Key Responsibilities:Answer incoming phone calls and log service complaints.Assign service calls to field/service engineers and update status in the system.Forward customer issues to the right department and generate support tickets.Follow up with customers for pending payments.Maintain...

  • Sales Coordinator

    5 days ago

    Andheri, Maharashtra, India Panam Engineers Ltd Full time ₹ 4,20,000 per year

    JOB Description – PANAM ENGINEERS LTD.Job Title - Export Sales CoordinatorLocation - PANAM Head office, located at Andheri East, Mumbai-4000Terms - Full TimePANAM Engineers Ltd is a renowned manufacturing company specializing in manufacturing instrumentation products. With a legacy of over 25 +years in the industry, we have established a reputation for...

  • Sales Coordinator

    2 weeks ago

    Andheri, Maharashtra, India SOSIPL Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Coordinate with internal teams such as logistics, finance, and marketing to ensure seamless execution.Respond to customer queries and provide timely support.Manage documentation and ensure compliance with company policiesCollaborate with vendors, transporters, and suppliers to ensure timely dispatch and delivery.Maintain proper documentation related to...

  • Service Manager – Telecom

    2 weeks ago

    Andheri, Maharashtra, India Space Office System (I) P Ltd Full time ₹ 2,30,000 - ₹ 2,90,000 per year

    Job Title: Service Manager – Telecom & Security SystemsIndustry: Telecom & Security (Panasonic & Matrix Systems)Experience: 3 to 4 YearsJob Summary:We are seeking a proactive and experienced Service Manager to lead our technical service operations in the Telecom and Security Systems domain. The ideal candidate should have hands-on experience with Panasonic...

  • Tele Service Operator

    2 weeks ago

    Andheri, Maharashtra, India Space Office System (I) P Ltd Full time ₹ 96,000 - ₹ 1,44,000 per year

    Job Summary:We are looking for a Female - Tele Service Operator who is enthusiastic, well-spoken, and organized. The ideal candidate should have good communication skills, basic technical knowledge, and the ability to handle day-to-day office coordination tasks efficiently.Key Responsibilities:Handle incoming and outgoing calls with...

  • Sr. Sales Coordinator

    1 week ago

    Andheri, Maharashtra, India Keystone global advise Pvt Ltd Full time ₹ 2,20,000 - ₹ 2,80,000 per year

    Job Title: Sales CoordinatorReports to: Sales DirectorLocation: AndheriSalary – 22k to 25k PM5 Days WorkingJob Summary:We are seeking a highly organized and detail-oriented Sales Coordinator to support our sales team. The successful candidate will provide administrative support, coordinate sales activities, and assist with data analysis and reporting.Key...