Service Manager – Telecom

2 days ago

Andheri, Maharashtra, India Space Office System (I) P Ltd Full time ₹ 2,30,000 - ₹ 2,90,000 per year

Job Title: Service Manager – Telecom & Security Systems

Industry: Telecom & Security (Panasonic & Matrix Systems)

Experience: 3 to 4 Years

Job Summary:

We are seeking a proactive and experienced Service Manager to lead our technical service operations in the Telecom and Security Systems domain. The ideal candidate should have hands-on experience with Panasonic and Matrix systems, and a strong working knowledge of CCTV, access control systems, EPABX, and fire alarm systems. This role requires strong communication, remote access troubleshooting, and team coordination skills.

Key Responsibilities:

  • Manage and oversee installation, maintenance, and servicing of telecom and security systems.
  • Provide technical support for Panasonic and Matrix systems.
  • Troubleshoot issues related to CCTV, access control systems, EPABX, and fire alarm systems.
  • Handle remote access setup and diagnostics for various security solutions.
  • Coordinate with internal teams and clients to ensure timely resolution of service requests.
  • Maintain service logs, reports, and documentation.
  • Ensure service operations meet quality standards and client expectations.
  • Train and guide junior technicians and support staff.
  • Utilize MS Office tools for reporting, documentation, and communication.

Requirements:

  • Education: Graduate in any stream (Technical background preferred)
  • Experience: 3 to 4 years in Telecom/Security Systems service management
  • Technical Skills:
  • Hands-on experience with Panasonic and Matrix products
  • Proficient in handling CCTV, access control, EPABX, and fire alarm systems
  • Strong understanding of remote access tools and troubleshooting
  • Knowledge of networking basics and system integration (preferred)
  • Computer Skills: Proficient in MS Office (Word, Excel)
  • Soft Skills:
  • Strong verbal and written communication skills
  • Leadership and team management capabilities
  • Problem-solving mindset with attention to detail

Preferred Candidate Profile:

  • Experience in the telecom security industry
  • Strong client handling and service coordination skills
  • Ability to work independently and manage a service team

Job Types: Full-time, Permanent

Pay: ₹23, ₹25,000.00 per month

Work Location: In person

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