Service Manager – Telecom
2 days ago
Job Title: Service Manager – Telecom & Security Systems
Industry: Telecom & Security (Panasonic & Matrix Systems)
Experience: 3 to 4 Years
Job Summary:
We are seeking a proactive and experienced Service Manager to lead our technical service operations in the Telecom and Security Systems domain. The ideal candidate should have hands-on experience with Panasonic and Matrix systems, and a strong working knowledge of CCTV, access control systems, EPABX, and fire alarm systems. This role requires strong communication, remote access troubleshooting, and team coordination skills.
Key Responsibilities:
- Manage and oversee installation, maintenance, and servicing of telecom and security systems.
- Provide technical support for Panasonic and Matrix systems.
- Troubleshoot issues related to CCTV, access control systems, EPABX, and fire alarm systems.
- Handle remote access setup and diagnostics for various security solutions.
- Coordinate with internal teams and clients to ensure timely resolution of service requests.
- Maintain service logs, reports, and documentation.
- Ensure service operations meet quality standards and client expectations.
- Train and guide junior technicians and support staff.
- Utilize MS Office tools for reporting, documentation, and communication.
Requirements:
- Education: Graduate in any stream (Technical background preferred)
- Experience: 3 to 4 years in Telecom/Security Systems service management
- Technical Skills:
- Hands-on experience with Panasonic and Matrix products
- Proficient in handling CCTV, access control, EPABX, and fire alarm systems
- Strong understanding of remote access tools and troubleshooting
- Knowledge of networking basics and system integration (preferred)
- Computer Skills: Proficient in MS Office (Word, Excel)
- Soft Skills:
- Strong verbal and written communication skills
- Leadership and team management capabilities
- Problem-solving mindset with attention to detail
Preferred Candidate Profile:
- Experience in the telecom security industry
- Strong client handling and service coordination skills
- Ability to work independently and manage a service team
Job Types: Full-time, Permanent
Pay: ₹23, ₹25,000.00 per month
Work Location: In person
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