Managed Services Specialist
1 week ago
Key Responsibilities:
- Provide advanced troubleshooting and resolution for complex issues escalated from L1
support.
- Manage and maintain RDS servers, gateways, and licensing including system
configurations.
Install, configure, and support server, VM, and domain infrastructure.
Support user account setup, access permissions, and endpoint connectivity.
Monitor, review, and act on system and security logs to proactively address potential
threats.
- Ensure accurate and timely ticket updates, maintaining SLA-driven customer
communication.
- Administer and support specialized solutions such as:
o Infinity Services: Infinity Standard / Plus / Cube, Infinity Virtualization (VM), Infinity
Spectrum Service, Infinity Data PIN creation, Infinity VoIP Phones.
o Cybersecurity & Firewalls: Angel (Cybersecurity), Marpoint Firewall, Netgear, Cisco
Basic, Hex Lite (MikroTik), FutureKonnect Firewall (MikroTik RB750/951/1100),
HAMS.
o Replication & Security Tools: GTReplication file transfer, GT Sentinel, PortIT
Antivirus, Vanirlite AV, Datto EDR, CrowdStrike (incident handling).
Key Skills & Competencies:
Strong knowledge of Windows Server, RDS, VM management, and domain administration.
Proficiency in firewall configuration and cybersecurity tools.
Hands-on experience with replication systems, antivirus, and EDR solutions.
Ability to work independently on complex technical issues and escalations.
Strong communication skills for customer updates and SLA adherence.
Proactive in system monitoring, security log analysis, and risk mitigation.
Excellent problem-solving and analytical thinking under pressure
Job Types: Full-time, Permanent
Pay: ₹35, ₹45,000.00 per month
Work Location: In person
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