Managed Services Specialist

1 week ago

Andheri East, Maharashtra, India Station Satcom Pvt Ltd Full time ₹ 4,20,000 - ₹ 5,40,000 per year

Key Responsibilities:

  • Provide advanced troubleshooting and resolution for complex issues escalated from L1

support.

  • Manage and maintain RDS servers, gateways, and licensing including system

configurations.

  • Install, configure, and support server, VM, and domain infrastructure.

  • Support user account setup, access permissions, and endpoint connectivity.

  • Monitor, review, and act on system and security logs to proactively address potential

threats.

  • Ensure accurate and timely ticket updates, maintaining SLA-driven customer

communication.

  • Administer and support specialized solutions such as:

o Infinity Services: Infinity Standard / Plus / Cube, Infinity Virtualization (VM), Infinity

Spectrum Service, Infinity Data PIN creation, Infinity VoIP Phones.

o Cybersecurity & Firewalls: Angel (Cybersecurity), Marpoint Firewall, Netgear, Cisco

Basic, Hex Lite (MikroTik), FutureKonnect Firewall (MikroTik RB750/951/1100),

HAMS.

o Replication & Security Tools: GTReplication file transfer, GT Sentinel, PortIT

Antivirus, Vanirlite AV, Datto EDR, CrowdStrike (incident handling).

Key Skills & Competencies:

  • Strong knowledge of Windows Server, RDS, VM management, and domain administration.

  • Proficiency in firewall configuration and cybersecurity tools.

  • Hands-on experience with replication systems, antivirus, and EDR solutions.

  • Ability to work independently on complex technical issues and escalations.

  • Strong communication skills for customer updates and SLA adherence.

  • Proactive in system monitoring, security log analysis, and risk mitigation.

  • Excellent problem-solving and analytical thinking under pressure

Job Types: Full-time, Permanent

Pay: ₹35, ₹45,000.00 per month

Work Location: In person

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