Client Servicing Manager-Signage and POSM

2 weeks ago

Delhi, Delhi, India GRAPHONET ADVERTISING PVT LTD Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Job Title: Client Servicing Manager

Location: New Delhi

Company: Graphonet Advertising Pvt. Ltd.

Industry: Signage & POSM

Key Responsibilities:

Project Coordination & Tracking:

  • Act as the internal point of contact for assigned signage projects after sales closure.
  • Focus on retaining business from existing clients while identifying opportunities for new business.
  • Maintain comprehensive project documentation, including client requirements, approvals, and specifications.
  • Track project timelines, deliverables, and milestones; communicate potential delays promptly to internal teams and clients.
  • Oversee the flow of materials, production, dispatch, and installation for all assigned projects.
  • Support other team members in smooth project execution.
  • Reconcile invoices with the Accounts team every fifteen days.
  • Prepare project cost sheets and P&L summaries.

Client Communication & Relationship Management:

  • Provide proactive updates to clients on project progress, dispatch, and installation schedules via calls and emails.
  • Address client inquiries professionally and escalate issues when necessary.
  • Ensure all communication reflects the company's service standards and commitment to excellence.

Internal Coordination & Documentation:

  • Collaborate with the Sales team for project handovers and client expectations.
  • Coordinate with the Design team for artwork approvals and technical specifications.
  • Share production schedules and material requirements with the Production and Stores teams.
  • Liaise with the Dispatch and Installation teams to ensure timely execution and proper documentation (dispatch details, proof of delivery, site photos, etc.).
  • Manage internal paperwork such as work orders, job sheets, and material requisitions.

Quality Control & Issue Resolution:

  • Identify and report project discrepancies or challenges; coordinate resolutions with the concerned departments.
  • Ensure all project documentation is completed accurately for invoicing and audit purposes.

Reporting:

  • Generate periodic project status reports for management and client review.

Qualifications & Requirements:

  • Education: Bachelor's degree in any discipline (BBA, Operations, or Business Management preferred).
  • Experience: 2–4 years in client servicing, project coordination, or back-office roles within the signage, advertising, or events industry.
  • Proven experience in handling multi-departmental coordination and client accounts.
  • Strong communication skills in English and Hindi.
  • Excellent organizational skills with attention to detail.
  • Proficient in MS Office (Excel, PowerPoint) and familiar with CRM tools.
  • Ability to multitask, prioritize work, and perform under pressure.
  • Proactive, client-oriented, and solution-driven attitude.
  • Team player with strong interpersonal and collaboration skills.

Why Join Us:

Be part of a creative and growth-driven environment where your ideas and commitment make a visible impact. At Graphonet, we value ownership, innovation, and teamwork.

Apply Now:

Contact:

Job Types: Full-time, Permanent

Pay: ₹25, ₹40,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Work Location: In person

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