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Specialist, Customer Care Center
2 weeks ago
JOB FUNCTIONS AND RESPONSIBILITIES
- Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met
- Logs all borrower contacts into the loan servicing system
- Offer long term resolutions to customers to resolve delinquency
- Proficient use of an autodialing system to maximize effectiveness and increase contact ratios
- Required to make the prescribed number of contacts during the daily work schedule
- Familiar with the customer relations functions and the services offered
- Perform miscellaneous job-related duties as assigned by the department manager
QUALIFICATION:
- This position requires strong customer service skills
- Must be fluent in English
- Overall knowledge and experience in mortgage loan servicing desirable but not required
- Graduate degree is preferred
- Undergraduates must have at least 6 months call center experience
- Applicants must be willing to work in Paradigm Towers, Mindspace, Mumbai and/or set up to work from home with 100 MBPS internet speed
WORK SCHEDULE OR TRAVEL REQUIREMENTS
- Must be willing to work in US timings
