Customer Care

5 days ago

Borivli, Maharashtra, India New Horizon Full time ₹ 2,40,000 - ₹ 37,80,489 per year

Job Summary:

We are seeking a highly skilled and motivated Telecaller professional to join our team.

The successful candidate will be responsible for handling incoming and outgoing

customer calls, responding to WhatsApp messages, and providing exceptional

customer service to our clients.

Key Responsibilities:

Telecaller Responsibilities:

  1. Handle incoming customer calls in a professional and courteous manner.

  2. Respond to customer inquiries, resolve issues, and provide product/service

information.

  1. Meet or exceed monthly sales targets by upselling and cross-selling

products/services to customers.

  1. Maintain accurate records of customer interactions, including calls, emails, and

WhatsApp messages.

WhatsApp Replies Responsibilities:

  1. Respond to incoming WhatsApp messages from customers in a timely and

professional manner.

  1. Provide accurate and helpful information to customers, including product/service

details, pricing, and availability.

  1. Resolve customer complaints and issues via WhatsApp, escalating to senior

management as necessary.

  1. Maintain a high level of customer satisfaction, as measured by customer feedback

and surveys.

  1. Collaborate with other teams, including sales, marketing, and customer service, to

ensure seamless customer experiences.

Requirements:

  1. Education: High school diploma or equivalent required; degree in Communications,

Marketing, or related field preferred.

  1. Experience: 1-2 years of experience in customer service, telemarketing, or sales;

experience in WhatsApp customer service preferred.

  1. Skills:

  2. Excellent communication and interpersonal skills.

  3. Strong problem-solving and conflict resolution skills.

  4. Ability to work in a fast-paced environment and prioritize multiple tasks.

  5. Proficient in WhatsApp and other messaging platforms.

  6. Basic computer skills, including Microsoft OƯice and Google Suite.

Nice to Have:

  1. Language skills: Fluency in multiple languages, including Hindi, English, and regional

languages.

  1. Technical skills: Experience with CRM software, sales automation tools, and data

analytics platforms.

Job Type: Full-time

Pay: ₹20, ₹31,848.49 per month

Work Location: In person

  • Customer Care Rep

    4 days ago

    Borivli, Maharashtra, India NCR Atleos Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Summary/Scope of the role/product domain:NCR is an entrusted and leading MSP in the...

  • Customer Care Representative

    1 week ago

    Borivli, Maharashtra, India NCR Atleos Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.·       The role would require handling of a dedicated Team aligned to...

  • Customer Support Executive

    16 minutes ago

    Borivli, Maharashtra, India Aegis Personal Care Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Responsibilities:* Manage customer queries via phone, email & chat* Resolve issues promptly with empathy & expertise* Maintain high NPS through effective communication* Collaborate with teams on process improvementsHealth insuranceProvident fund

  • Customer Care Executive

    2 weeks ago

    Borivli, Maharashtra, India Health Meter services Full time ₹ 1,56,000 - ₹ 2,40,000 per year

    Urgently looking for a Freshers/ Experienced candidates for a Full Time RolePosition: Back Office Executive (Telecalling & Reports)Good Communication SkillsQualification: Min. HSCShift Timings: Rotational 9 hours shift between 6.30 am to 9 pm / Rotational Weekly Off between Monday to FridayLocation: Borivali WestJob Type: Full-timePay: ₹13, ₹20,000.00...

  • Specialist, Customer Care Center

    2 weeks ago

    Borivli, Maharashtra, India Onity External Career Site Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    JOB FUNCTIONS AND RESPONSIBILITIESHandle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met Logs all borrower contacts into the loan servicing system Offer long term resolutions to customers to resolve...

  • Customer Care Executive

    2 weeks ago

    Borivli, Maharashtra, India Houssed Technologies Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Responsibilities:Telecommunications ExpertiseClient InteractionData ManagementBuilder EngagementPerformance bonusSales incentives

  • Customer Care Executive

    1 week ago

    Borivli, Maharashtra, India Teleperformance (TP) Full time ₹ 1,50,000 - ₹ 2,00,000 per year

    Hiring for Voice process/ blendedProcessRequirements:Excellent communication in English [ Verbal & written]-Graduate fresher/Under-graduate with 1 yr exp on paper can also apply- salary- upto 16K inhand + incentivesBenefits :5 days working with any 2 weeks offPF, Insurance, Mediclaim, Gratuity BenefitTransport Facility availableLocation - Teleperformance...

  • Customer Care Executive

    7 days ago

    Borivli, Maharashtra, India PropNxT Full time ₹ 2,16,000 - ₹ 4,32,000 per year

    Free PlacementWe are hiring for international BPOs across MumbaiLocation: Bhayander,. Malad, Andheri, Thane.Process: US UK IRL and AusSalary: 18k to 36k Plus incentives ( Depends on previous experience )Work from office onlyVoice processRotational Shift ( No pure Day shift )Eligibility: Minimum SSC with 1 year Exp or HSC or Grad Freshers are welcomeNeed...

  • Customer Service

    1 day ago

    Borivli, Maharashtra, India Sutherland Full time ₹ 1,20,000 - ₹ 1,50,000 per year

    Company Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...

  • Customer Service

    2 weeks ago

    Borivli, Maharashtra, India Dazzlez Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Role OverviewThis dual-function role combines store management excellence with customer relationship mastery. You'll oversee daily operations, drive sales targets, manage the retail team, and ensure every customer interaction reflects our luxury brand values. The ideal candidate thrives in Mumbai's competitive luxury retail landscape and understands the...