Support Analyst

About BNP Paribas India Solutions
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group
BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business Line/Function
ITG is a group function established recently in ISPL with presence in Mumbai, Chennai and Bengaluru. We collaborate with various business lines of the group to provide IT Services.

Job Title
ServiceNow - Technical Integration Analyst

Date
23-Jan-2025

Department
ITG

Location:

Chennai

Business Line / Function
ITGP ServiceNow

Reports To
(Direct)

ISPL ITGP ServiceNow

Grade
(if applicable)

(Functional)

Number Of Direct Reports
None

Directorship / Registration
NA

Position Purpose

This role is for a ServiceNow Integration Analyst responsible for designing, managing, and maintaining integrations between ServiceNow and external systems.

Responsibilities
Direct Responsibilities

• Assess current processes to suggest improvements to business.
• Design, test, and follow the implementation of APIs and integrations to support business applications
• Collaborate with business stakeholders to understand requirements and develop solutions that meet their needs
• Work with development teams to ensure that APIs and integrations are properly integrated into applications
• Develop and maintain technical documentation for APIs and integrations
• Troubleshoot and resolve technical issues related to APIs and integrations
• Collaborate with quality assurance teams to ensure that APIs and integrations meet quality and security standards
• Stay up-to-date with industry trends and emerging technologies in API and integration development
• Participate in code reviews and ensure that all solutions are aligned with company standards and best practice
• Record, track, and report integration performance.
• Train the production support team for incident management and integration monitoring.
• Governance of roles to ensure access and revoke are managed.

Contributing Responsibilities

Technical & Behavioral Competencies

• Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST).
• Experience with JavaScript, XML, HTML, Single Sign-On technologies, SQL relational databases
• Familiarity with Agile framework.
• Ability to document and troubleshoot errors

Specific Qualifications (if Required)

• Bachelor degree or equivalent working experience in computer-related field or equivalent work experience.
• 3-5 years of experience of working on ServiceNow Integration projects (latest platform version).
• Certified ServiceNow Administrator certification mandatory.
• Good to have ServiceNow Certified Application Developer.

Skills Referential
Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Communication skills - oral & written

Attention to detail / rigor

Creativity & Innovation / Problem solving

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to develop and adapt a process

Ability to understand, explain and support change

Ability to anticipate business / strategic evolution

Choose an item.

Education Level
Bachelor Degree or equivalent

Experience Level

At least 3 years