Senior Support Analyst

About BNP Paribas India Solutions
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group
BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business Line/Function
BP2S APS – IT Functions à Is a set of IT Finance, Client Services and Control System (CSCS), Client Solutions applications in BP2S .We are providing 24 x 7 Support along with rotational on-call Support in Chennai. Currently in Chennai, we have 3 Application (1 C1, 1 C2 and 1 C3). The team provide L1 and L2 Support related to Incident Management & Event Management.

Job Title
Senior Support Analyst

Date
16/10/2023

Department
APS IT Functions

Location:

Chennai

Business Line / Function
BP2S IT Functions APS

Reports To
(Direct)

NA

Grade
(if applicable)

(Functional)

Number Of Direct Reports
1

Directorship / Registration
NA

Position Purpose

The Support Analyst will provides the Monitoring, Support, Investigation, Troubleshooting, Incident Management and Problem Management in multiple technologies and applications. Manages existing systems and subsystems, which applications and business streams rely on, and is responsible for troubleshooting in his/her area of responsibility.

Responsibilities
Direct Responsibilities

• As the applications to be supported are Client focused , high professional support service is expected
• Supporting Application end to end, Managing issue and Incident
• Monitor and Troubleshoot
• Communicate with stakeholder to inform, investigate and alert about issue.
• Skill in creating and maintaining the knowledge base
• Knowledge in writing/reading scripts (ksh..)
• Creating Application support/technical documentation

Contributing Responsibilities

• Creating Application support/technical documentation
• Skill in creating and maintaining KEDB

Qualifications - External
Technical & Behavioral Competencies

• Knowledge and experience with HP-UX/LINUX OS
• Experience with Unix scripting
• Knowledge and experience with Database ( Sybase , Oracle )
• Experience with PL/SQL
• Knowledge in Java

Specific Qualifications (if Required)

• Knowledge of ITIL.
• Bachelor's degree required; advanced degree considered a plus.
• Minimum 7 and Maximum 10 years financial industry experience

Skills Referential
Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Creativity & Innovation / Problem solving

Communication skills - oral & written

Ability to share / pass on knowledge

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Analytical Ability

Ability To Develop Others & Improve Their Skills
Analytical Ability

Ability to inspire others & generate people's commitment

Education Level
Bachelor Degree or equivalent

Experience Level

At least 10 years

Other/Specific Qualifications (if Required)

• Please Note – We need

1 internal resource with strong technical experience in SQL & Unix .Also have good communication skills.