Business IT Support and Data Business Operations Analyst

2 days ago

Greater Bengaluru Area, India Supreme Components International Full time ₹ 4,50,000 - ₹ 5,50,000 per year

About Supreme Components International (SCI)

Supreme Components International (SCI) is a Singapore-headquartered global distributor of electronic and LED components, with 16 offices across 12 countries. We are a
hybrid distributor
, focused on NPIs (New Product Introductions), franchise lines, and shortage sourcing through proprietary tools like
ChipFinder
and
Monera
.

Our values —
Service, Creativity, Authenticity, Detail-orientation, and Energy (SCADE)
— drive how we operate globally with OEMs, EMS companies, and design partners.

Role Overview

This is a hybrid role: part IT support and part data/business operations analyst. About 20–25% of your time will be spent on IT support (hardware, software, networking, troubleshooting). The remaining 75–80% will be spent on data and operations support: commission reports, stock uploads, CRM cleanup, holiday calendar updates, and other global business support projects.

If you're only looking for a pure IT helpdesk job — this is not the role for you.

If you enjoy both solving IT problems
and
managing reports, cleaning data, and supporting business operations, you'll thrive here.

Key Responsibilities

  • Provide IT support (approx. 10–12 hours/week) — troubleshoot computers, email, software, and network issues.
  • Upload SCI stock and inventory files to external platforms/websites.
  • Build and maintain commission reports for Finance.
  • Clean and update CRM data (e.g., company types, account details).
  • Manage company-wide updates (e.g., upload public holidays into calendars across countries).
  • Support ongoing IT and operations projects (automation, reporting, data accuracy).
  • Use Excel (pivots, formulas, macros) and, ideally, SQL or light scripting to improve workflows.
  • Collaborate with global teams in Singapore, China, India, Philippines, and Vietnam to ensure smooth support.

Requirements

  • 3–5 years of experience in IT support, service desk, or IT/business analyst roles.
  • Strong English communication skills (spoken and written).
  • Educational background in IT or Computer Science (B.Sc./BCA/MCA/B.Tech).
  • Skilled in Excel (pivot tables, formulas, VLOOKUP, macros preferred).
  • Familiarity with CRM systems and data cleaning.
  • Organized, detail-oriented, and comfortable multitasking.
  • Able to troubleshoot independently and explain reasoning clearly.
  • Exposure to SQL or scripting is a plus (but not mandatory).

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