Process Trainer

2 days ago

Bengaluru, Karnataka, India Shining Stars Institution & travels Full time ₹ 4,00,000 - ₹ 5,00,000 per year

Hiring Process Trainer | E-commerce Voice Process | Bangalore

Hello Jobseekers,

Greetings from ShiningStars ITPL

We are currently hiring for Process Trainers with prior experience in handling domestic e-commerce voice processes. If you are passionate about training delivery, team enablement, and operational excellence, this role is for you.

Job Title:

Process Trainer E-commerce Voice Process

Location: Bangalore (Work from Office)

Employment Type: Full-Time, Permanent

Key Responsibilities:

  • Conduct New Hire Training (NHT) sessions and ensure successful knowledge transfer.
  • Design, structure, and deliver training content, modules, and assessments tailored for voice processes.
  • Provide on-floor coaching and reinforcement for new and existing agents.
  • Collaborate with Quality and Operations teams for TNI (Training Need Identification) and TNA (Training Need Analysis).
  • Track and evaluate training effectiveness through KPI metrics (throughput, quality, productivity).
  • Prepare and maintain detailed MIS and training reports for management review.

Eligibility Criteria:

  • Minimum 3 years of overall experience in BPO/Customer Service.
  • At least 1 year of verifiable experience as a Process Trainer in a voice process.
  • Graduate in any stream (mandatory).
  • Excellent communication (English & Hindi preferred) and presentation skills.
  • Strong in analytical, coaching, and facilitation skills.
  • Immediate joiners or candidates with a maximum 15-day notice period will be given priority.

Salary: Up to 5 LPA (strict cap, based on current CTC and relevant experience; no flexibility beyond this)

Work Schedule: 6 Days a Week | Rotational Shifts

How to Apply:

Interested candidates can share their updated resume directly via WhatsApp:

Homa –

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