Process Trainer

20 hours ago

Bengaluru, Karnataka, India r3 Consultant Full time
Job Title: Process Trainer – Insurance

Location: Bangalore

Open Positions: 4

Experience Required: 4+ years

Compensation: Up to ₹10 LPA

Shift: Rotational (Monday to Friday)

About the Role

We are looking for passionate and experienced Process Trainers - Insurance background

to join our team in Bangalore. The ideal candidate will have hands-on experience in insurance training or as a BPO voice trainer, with strong expertise in delivering impactful training sessions to drive performance and process excellence.

Key Responsibilities

Conduct new hire and ongoing process training for insurance and BPO voice processes.

Develop and deliver engaging training modules tailored to business requirements.

Assess trainees through tests, role plays, and feedback sessions.

Planning for upcoming batches.

Responsible for the Team's performance.

Responsible for the quality of the training imparted.

Mentoring and Grooming New Trainers, Team Members and GTT Trainers.

Design and maintain various training manuals and workbooks, with particular emphasis on keeping content up to date, through liaison with the supervisor

Taking approval for Training Materials from process Heads through GTT members on a semi annual basis.

Compile and submit monthly report on training activities and needs on a timely and concise

manner

Assist in the delivery of formal induction, Pre-process/language training for new hires.

Working on Training Reports Weekly, Monthly, Semi-Annual and Annual

Manage Domain and Custom Examinations and publish periodic reports.

Initiative to improve the Training process.

Handling client visits and presentations.

Collaborate with operations and quality teams to ensure performance standards are met.

Continuously enhance training effectiveness through innovative methods and feedback.

Requirements

4+ years of experience as a Process Trainer, preferably in insurance or BPO voice training.

Strong communication and presentation skills.

Ability to manage end-to-end training cycles.

Experience in handling rotational shifts.

Excellent stakeholder management and people development skills.

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