ServiceNow Devops(ITBM

1 week ago

Bengaluru Delhi Mumbai NCR, India Kezan Consulting Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: ServiceNow DevOps Engineer (ITBM + IRM)

Location: Remote

Experience: 6+ Years

Employment Type: Full-time / Permanent

Job Summary:

We are seeking an experienced ServiceNow DevOps Engineer with strong expertise in IT Business Management (ITBM) and Integrated Risk Management (IRM) modules. The ideal candidate will be responsible for designing, developing, configuring, and integrating ServiceNow solutions aligned with business goals, while supporting DevOps automation and continuous delivery practices.

Key Responsibilities:

  • Design, configure, and implement ServiceNow ITBM (Project, Portfolio, Demand, Resource, Financial Management) and IRM (Policy, Risk, Audit, Compliance) modules.
  • Develop and maintain DevOps pipelines for ServiceNow using Git, Jenkins, or equivalent CI/CD tools.
  • Collaborate with stakeholders to gather requirements and translate them into functional ServiceNow solutions.
  • Manage ServiceNow upgrades, patches, and environment migrations.
  • Implement automated testing, version control, and release management for ServiceNow applications.
  • Integrate ServiceNow with external systems using REST/SOAP APIs, MID Servers, or IntegrationHub.
  • Work closely with the ServiceNow platform team to ensure best practices, governance, and performance optimization.
  • Provide technical guidance, code reviews, and troubleshooting support for complex ServiceNow issues.

Required Skills & Experience:

  • 5+ years of hands-on experience with ServiceNow platform development and administration.
  • Strong expertise in ITBM and IRM modules including configuration, workflows, reports, and dashboards.
  • Proficiency in JavaScript, Glide scripting, Flow Designer, and Business Rules.
  • Experience implementing DevOps principles in ServiceNow: CI/CD, version control (Git), and deployment automation.
  • Understanding of Agile and ITIL processes.
  • Experience with ServiceNow ATF (Automated Test Framework) is a plus.
  • Strong problem-solving, analytical, and communication skills.

Nice to Have:

  • ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (ITBM or IRM).
  • Experience with ServiceNow DevOps module or integration with Azure DevOps / Jenkins.
  • Knowledge of ServiceNow Performance Analytics and Reporting.

Educational Qualification:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • ServiceNow certifications preferred.

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