ServiceNow Sr. Developer

4 days ago

New Delhi, India Tata Consultancy Services Full time

Experience:6 to 8yrs Location:Pune/Chennai/Bangalore/Kolkata/Noida/Mumbai Responsibilities: · Responsible for interacting with customers and stakeholders for requirement gathering. · Responsible for developing/administering technical solutions on the ServiceNow tool platform to satisfy the business needs of the IT department and beyond. · Implementations and enhancements of Service Catalog, Workflows, Flow designers, Incident, Problem, Change, Knowledge management and CMDB modules. · Experienced in designing a Robust CMDB Following the CSDM Framework based on analysis of AS IS CMDB and ITSM Process, Field Mapping and Data Standardization, · Implement Reports, Dashboards, KPI and Performance Analytics for different modules of ServiceNow. · Manage ServiceNow Version Upgrading, Patching’s. · Design and implementation of Service portal, widgets, Themes · Integrate ServiceNow with other 3rd party tools using REST, SOAP web services and integration Hub. · Good knowledge on configuring Chatbot, Virtual agent, ATF, Agent workspace, Flow Designer · Strong knowledge on Non ITSM modules like ITOM, SPM(ITBM), ITAM, CSM, SecOps, GRC, HRSD. · Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users. · Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues. · Consults with Process Leaders to develop appropriate technical solutions in Service Now · Follows up on outstanding development needs and provides timely status reports to the project manager. · Advises on options, risk and impacts on business/ITIL processes. · Communicates technical problems and solutions to both technical and non-technical audiences.Skills Overview: · Knowledge of web-based development languages; specifically, JavaScript, Ajax, HTML, CSS · Strong customer service and excellent verbal/written communication · Excellent attention to details, ability to multitask, and effective time management skills. · Understand full application lifecycle. · ITIL Certified · ServiceNow certified on CSA, CAD, CIS-ITSM, CIS-ITOM, CIS-ITAM, CIS-ITBM, CIS-CSM, CIS-SecOps, CIS-GRC, CIS-HRSD, CIS-DevOps. · Past work experience with industry leading providers of ITSM tools · Past work experience of ServiceNow modules like lTSM, ITOM, ITBM, ITAM, CSM, SecOps, GRC, HRSD, DevOps

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