Opening for BDM

2 days ago

Salt Lake Kolkata West Bengal, India Excellis IT Pvt Ltd Full time ₹ 7,20,000 - ₹ 9,60,000 per year

Greetings from Excellis IT Pvt. Ltd.

We are hiring for Business Development Manager profile

Location- Salt Lake Sector -5 ( On-site )

Industry preferred: IT/BPO

Key Responsibilities:

1. Business Development & Sales Strategy

  • Identify, pursue, and convert leads for BPO and KPO outsourcing projects across multiple industries (e.g., healthcare, finance, IT, e-commerce, legal, etc.).
  • Develop and execute go-to-market strategies and sales plans to meet and exceed revenue targets.
  • Build a strong sales pipeline through various lead generation techniques: cold calling, networking, digital outreach, partnerships, trade shows, and RFP responses.

2. Client Engagement & Relationship Management

  • Engage with C-level executives, procurement heads, and decision-makers to understand their outsourcing needs.
  • Conduct needs assessments, prepare proposals, deliver presentations, and manage contract negotiations.
  • Maintain and nurture long-term client relationships for upselling and cross-selling additional services.

3. Market Research & Intelligence

  • Conduct market analysis to identify industry trends, competitor offerings, pricing models, and emerging customer demands in the BPO/KPO sector.
  • Provide strategic input to senior management on product/service development and marketing based on market feedback.

4. Onboarding & Transition

  • Collaborate with operations, delivery, and project management teams to ensure a seamless transition from sales closure to project execution.
  • Support due diligence, process documentation, SLA finalization, and client orientation.

5. Reporting & Forecasting

  • Track and report KPIs including lead conversion rate, sales funnel health, deal size, client acquisition cost, and revenue forecasts.
  • Use CRM tools to maintain detailed records of sales activities and client interactions.

Required Qualifications & Skills:

  • Education: Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.
  • Experience: Minimum 5+ years of experience in business development/sales in the BPO/KPO industry.
  • Proven track record of on boarding mid to large-sized outsourcing projects from domestic and international clients.
  • Strong understanding of outsourcing contracts, SLAs, delivery models (offshore, nearshore, onshore), and compliance requirements.
  • Excellent negotiation, communication, and presentation skills.
  • Ability to work independently in a fast-paced, target-driven environment.

Preferred Skills:

  • Existing network of clients and decision-makers in target verticals (e.g., finance, healthcare, legal, IT support, analytics).
  • Understanding of process mapping, transition management, and quality assurance in outsourcing.
  • Willingness to travel domestically and internationally if required.
  • Excellent in English Speaking.

Key Performance Indicators (KPIs):

  • Number of new client accounts acquired
  • Total contract value (TCV) of deals closed
  • Lead-to-deal conversion rate
  • Client satisfaction during transition/onboarding
  • Growth in strategic partnerships

Why Join Us?

  • Opportunity to work with a global client base
  • Dynamic and inclusive work environment
  • Fast-track career growth in a growing organization

Application Process:

Interested candidates are invited to send their resume and a brief cover letter detailing relevant experience to [] with the subject line: BDM – BPO/KPO Application or can contact on the given no.

Contact Person- Zoya

Job Type: Full-time

Pay: ₹40, ₹60,000.00 per month

Work Location: In person

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