Opening for Bdm

11 hours ago

Salt Lake Kolkata West Bengal, India Excellis IT Pvt Ltd Full time

**Greetings from Excellis IT Pvt. Ltd. **

**We are hiring for Business Development Manager profile**

**Location
- Salt Lake Sector -5 ( On-site )**

**Industry preferred: IT/BPO**

**Key Responsibilities**:
**1. Business Development & Sales Strategy**
- Identify, pursue, and convert leads for BPO and KPO outsourcing projects across multiple industries (e.g., healthcare, finance, IT, e-commerce, legal, etc.).
- Develop and execute go-to-market strategies and sales plans to meet and exceed revenue targets.
- Build a strong sales pipeline through various lead generation techniques: cold calling, networking, digital outreach, partnerships, trade shows, and RFP responses.

**2. Client Engagement & Relationship Management**
- Engage with C-level executives, procurement heads, and decision-makers to understand their outsourcing needs.
- Conduct needs assessments, prepare proposals, deliver presentations, and manage contract negotiations.
- Maintain and nurture long-term client relationships for upselling and cross-selling additional services.

**3. Market Research & Intelligence**
- Conduct market analysis to identify industry trends, competitor offerings, pricing models, and emerging customer demands in the BPO/KPO sector.
- Provide strategic input to senior management on product/service development and marketing based on market feedback.

**4. Onboarding & Transition**
- Collaborate with operations, delivery, and project management teams to ensure a seamless transition from sales closure to project execution.
- Support due diligence, process documentation, SLA finalization, and client orientation.

**5. Reporting & Forecasting**
- Track and report KPIs including lead conversion rate, sales funnel health, deal size, client acquisition cost, and revenue forecasts.
- Use CRM tools to maintain detailed records of sales activities and client interactions.

**Required Qualifications & Skills**:

- **Education**: Bachelor’s degree in Business, Marketing, or a related field. MBA is a plus.
- **Experience**: Minimum **5+ years of experience** in business development/sales in the BPO/KPO industry.
- Proven track record of on boarding mid to large-sized outsourcing projects from domestic and international clients.
- Strong understanding of outsourcing contracts, SLAs, delivery models (offshore, nearshore, onshore), and compliance requirements.
- Excellent negotiation, communication, and presentation skills.
- Ability to work independently in a fast-paced, target-driven environment.

**Preferred Skills**:

- Existing network of clients and decision-makers in target verticals (e.g., finance, healthcare, legal, IT support, analytics).
- Understanding of process mapping, transition management, and quality assurance in outsourcing.
- Willingness to travel domestically and internationally if required.
- Excellent in English Speaking.

**Key Performance Indicators (KPIs)**:

- Number of new client accounts acquired
- Total contract value (TCV) of deals closed
- Lead-to-deal conversion rate
- Client satisfaction during transition/onboarding
- Growth in strategic partnerships

**Why Join Us?**
- Opportunity to work with a global client base
- Dynamic and inclusive work environment
- Fast-track career growth in a growing organization

**Application Process**:
**Contact Person
- Zoya**

**9330164835**

Pay: ₹40,000.00 - ₹60,000.00 per month

Work Location: In person

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