Telecalling Team Leader

5 hours ago

New town Kolkata, India Bajaj Allianz Life Insurance Company Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Summary : We are seeking a motivated and results-driven Telecaller Team Leader to manage and guide our telecalling team. The ideal candidate will be responsible for supervising day-to-day operations, ensuring achievement of sales or lead targets, maintaining quality standards, and providing training and motivation to telecallers.

Key Responsibilities

1. Team Management & Supervision

  • Lead, train, and motivate a team of telecallers to achieve daily, weekly, and monthly targets.
  • Monitor individual and team performance through reports and call audits.
  • Assign calling lists and track productivity using CRM or call management tools.

2. Sales & Target Achievement

  • Ensure the team meets or exceeds lead generation, conversion, or customer retention goals.
  • Handle escalated calls and close high-value leads when required.
  • Analyze call data and strategize to improve conversion rates and reduce drop-offs.

3. Quality Control & Process Improvement

  • Conduct regular quality checks to ensure script adherence and communication standards.
  • Provide feedback and coaching sessions to improve telecaller performance.
  • Optimize calling scripts and customer interaction processes for better efficiency.

4. Reporting & Coordination

  • Prepare and share performance reports with management.
  • Coordinate with other departments (Sales, Marketing, Customer Support) for smooth lead flow.
  • Ensure timely follow-up and closure of leads.

5. Training & Development

  • Conduct onboarding and periodic training for new telecallers.
  • Keep the team updated with product knowledge, promotional offers, and communication guidelines.

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