
Telecalling Supervisor
2 days ago
**Job Summary**
The Telecalling Supervisor will be responsible for overseeing the telecalling team, ensuring achievement of daily/weekly/monthly targets, monitoring call quality, and guiding team members to improve performance. The role requires excellent communication, leadership, and coaching skills to maintain high productivity and customer satisfaction.
**Key Responsibilities**
- Supervise day-to-day activities of the telecalling team.
- Allocate call lists, set daily/weekly targets, and monitor achievement.
- Motivate, guide, and train team members to improve performance.
- Monitor live calls and recorded calls to ensure **quality standards**.
- Handle escalated customer queries and provide quick resolutions.
- Prepare daily/weekly/monthly reports on team performance.
- Maintain discipline, attendance, and adherence to calling scripts/processes.
- Coordinate with sales/marketing teams for lead updates and campaigns.
- Conduct regular performance reviews and provide feedback.
**Key Skills & Competencies**
- Strong **communication and interpersonal skills**.
- Leadership and **team management** abilities.
- Target-oriented with good **analytical and problem-solving** skills.
- Knowledge of **CRM tools, telecalling scripts, and reporting systems**.
- Ability to motivate and manage a diverse team under pressure.
**Qualifications & Experience**
- Graduate in any discipline (preferred in Business/Commerce).
- 2-5 years of experience in telecalling / telesales, with at least 1 year in a supervisory role.
- Proficiency in MS Office and call management software.
- Fluency in English, Hindi, and Bengali
Pay: ₹20,000.00 - ₹25,000.00 per month
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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