Telecaller Outbound

4 days ago

Thane West Mumbai, India Teleperformance Global Services Private Limited Full time ₹ 1,80,000 - ₹ 3,24,000 per year

Job Title: Telecaller Outbound

Department: Sales / Customer Support

Location: Thane West, Mumbai

Employment Type: Full-time / Part-time

Job Summary:We are looking for a motivated and confident Telecaller Outbound to join our team. The ideal candidate will be responsible for making outbound calls to potential or existing customers to promote products/services, generate leads, and maintain good customer relationships.

  • Key Responsibilities:Make outbound calls to prospective customers from the provided database.
  • Explain products/services, offers, and promotions clearly and convincingly.
  • Generate leads, schedule appointments, or close sales (as per process requirement).
  • Maintain records of calls, leads, and customer interactions in CRM.
  • Follow up on leads and ensure timely communication with interested customers.
  • Achieve daily/weekly/monthly call and conversion targets.
  • Provide feedback to the team leader or supervisor on customer needs and market trends.
  • Handle customer queries and escalate issues when required.

Requirements:

  • Minimum qualification: 10 2 / Graduate (any stream).
  • Proven experience as an outbound telecaller or similar role preferred.
  • Excellent verbal communication skills in [English/Hindi/Regional Language].
  • Good listening, negotiation, and interpersonal skills.
  • Basic computer knowledge and familiarity with CRM tools.
  • Ability to work under pressure and meet sales targets.
  • Positive attitude and willingness to learn.

Key Skills:

  • Communication & Persuasion
  • Sales & Lead Generation
  • Customer Relationship Management
  • Time Management
  • Target Orientation

Salary: ₹15k-₹27k per month Incentives (based on performance)

preferred specific industry (e.g., real estate, education, finance, Loans, etc.)

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