Transaction Specialist

5 days ago

Bengaluru, Karnataka, India JPMorganChase Full time ₹ 10,00,000 - ₹ 15,00,000 per year

JOB DESCRIPTION

ACES Operations processes and clears checks and exceptions related items that are acquired at JPMorgan Chase ATMs. The group also reviews and resolves ATM deposit exceptions, payment exceptions, ATM withdrawal exceptions, makes cash and customer adjustments, and processes consumer ATM deposit discrepancies. Mitigates ATM deposit fraud; reviews missing ATM deposits and notifies customers; resolves cash, check and adjustment differences for ATM outages.

Job Responsibilities:

Ensure sound understanding of the Standard Operating Procedure

Analyze cases and apply resolutions methods as per SOP guidelines

Manage case inventory & ageing as per pending guidelines

Refer and transfer complex issues/inquiries to Subject matter expert & Team Leader

Enhance customer experience by meeting customer impact accuracy levels and reducing case resolution turnaround time

Ensure processing discipline by meeting non customer impact accuracy levels and respond to escalations with a sense of urgency

Take active participation in PMR, Q-board, and team huddle and also identify areas for process improvement

Complete the assigned trainings in time

Skills/ Qualifications:

Graduate in Commerce (Preferred) or Graduate in any stream with 0-2 Years of experience

Basic understanding of Accounting Knowledge

Oral & written communication skills

Adaptability to change

Attention to detail

Ability to work as a team

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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