Transaction Specialist
6 days ago
ACES Operations processes and clears checks and exceptions related items that are acquired at JPMorgan Chase ATMs. The group also reviews and resolves ATM deposit exceptions, payment exceptions, ATM withdrawal exceptions, makes cash and customer adjustments, and processes consumer ATM deposit discrepancies. Mitigates ATM deposit fraud; reviews missing ATM deposits and notifies customers; resolves cash, check and adjustment differences for ATM outages.
Job Responsibilities:
Ensure sound understanding of the Standard Operating Procedure
Analyze cases and apply resolutions methods as per SOP guidelines
Manage case inventory & ageing as per pending guidelines
Refer and transfer complex issues/inquiries to Subject matter expert & Team Leader
Enhance customer experience by meeting customer impact accuracy levels and reducing case resolution turnaround time
Ensure processing discipline by meeting non customer impact accuracy levels and respond to escalations with a sense of urgency
Take active participation in PMR, Q-board, and team huddle and also identify areas for process improvement
Complete the assigned trainings in time
Skills/ Qualifications:
Graduate in Commerce (Preferred) or Graduate in any stream with 0-2 Years of experience
Basic understanding of Accounting Knowledge
Oral & written communication skills
Adaptability to change
Attention to detail
Ability to work as a team
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