Telecaller - Hospital Client
2 weeks ago
Location:
Pune
Employment Type:
Full-time
Experience:
0–2 years (Healthcare experience preferred)
About the Role
We are hiring
Telecaller
to support one of our leading hospital clients. The role is focused on
handling patient inquiries, appointment confirmations, and follow-ups
, ensuring a smooth communication experience between the hospital and patients.
Key Responsibilities
- Handle inbound and outbound calls related to hospital inquiries, appointments, and follow-ups.
- Provide accurate information about hospital services, doctors, and facilities.
- Convert inquiries into confirmed appointments and track patient visits.
- Maintain daily call logs, update CRM/records, and share reports with the management team.
- Build positive rapport with patients, ensuring a courteous and empathetic approach.
- Coordinate with hospital staff for smooth scheduling and communication.
Requirements
- Good communication skills in English, Hindi, and local language (Marathi preferred).
- Prior experience in telecalling, customer service, or healthcare industry is a plus.
- Ability to handle patient queries with empathy and professionalism.
- Basic knowledge of MS Excel/CRM tools for reporting.
- Positive attitude, patience, and willingness to learn.
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