Student Success Officer

1 week ago

Eranhipalam Calicut Kerala, India XYLEM LEARNING Full time ₹ 15,000 - ₹ 1,60,000 per year

Job Title: Student Success Officer

Location: Kozhikode

Role Overview

We are looking for a proactive and student-focused Student Success Officer to enhance the overall learning experience and ensure high levels of satisfaction among students and parents. Acting as a bridge between learners, parents, and the academic team, this role is responsible for continuous communication, feedback management, activity coordination, and student engagement. The position also contributes to student progression and enrollment conversions by fostering trust, motivation, and academic support.

Key Responsibilities

1. Student & Parent Interaction

  • Conduct regular follow-ups with students to monitor learning experience, course satisfaction, and academic progress.
  • Collect structured feedback from parents on classes, services, and student performance.
  • Address concerns promptly and escalate issues to academic or support teams as required.

2. Coordination & Activity Planning

  • Collaborate with course coordinators and faculty to plan and implement academic, co-curricular, and engagement activities.
  • Participate in weekly review meetings with in-charge teachers and the Category Manager.
  • Support seamless execution of centre-based and online academic initiatives.

3. NEST Exam Promotion

  • Build awareness about the NEST Exam, its importance, and benefits.
  • Drive active student participation and ensure registrations meet assigned targets.

4. Student Categorization & Data Management

  • Identify and classify students eligible for the ISP Programme.
  • Maintain accurate student records, enrolment details, and participation data.
  • Track student performance, engagement, and progress across academic streams.

5. Student Conversion & Retention

  • Engage students and parents to encourage progression into advanced programmes, including ISP.
  • Communicate programme value and benefits effectively to achieve enrolment conversions.
  • Meet assigned student conversion and retention targets.

Qualifications & Skills

  • Graduate in any discipline (Education/Management background preferred).
  • 1–3 years of experience in student support, counselling, or academic coordination.
  • Excellent communication and interpersonal skills (fluency in English and Malayalam preferred).
  • Strong data handling, multitasking, and relationship management abilities.
  • Target-driven mindset with problem-solving and initiative-taking skills.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹16,000.00 per month

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