Student Success Specialist

1 week ago


Eranhipalam Calicut Kerala, India XYLEM LEARNING Full time ₹ 15,000 - ₹ 1,60,000 per year

Job Title: Student Success Officer

Location: Kozhikode

We are seeking a proactive and student-focused Student Success Officer to enhance learning experiences and strengthen student–parent engagement. This role acts as the primary link between students, parents, and the academic team, ensuring effective communication, support, and progression.

Key Responsibilities

  • Conduct regular follow-ups with students to track learning experience, satisfaction, and academic progress.
  • Collect structured feedback from parents on classes, services, and student performance.
  • Address concerns promptly and escalate issues to relevant teams when required.
  • Coordinate with faculty and course coordinators to plan and execute academic, co-curricular, and engagement activities.
  • Participate in weekly review meetings with teachers and the Category Manager.
  • Promote awareness of the NEST Exam and achieve assigned registration targets.
  • Identify and categorize students eligible for advanced programmes (ISP).
  • Maintain accurate student records, enrolment details, and progress reports.
  • Track student performance and engagement across academic streams.
  • Drive student progression and retention by engaging parents and learners to opt for higher-level programmes.

Qualifications

Graduate in any discipline (Education/Management preferred) with 1–3 years of experience in student support, counselling, or coordination. Strong communication (English & Malayalam), data management, multitasking, and a target-driven mindset are essential.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹16,000.00 per month



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