Customer Service Representative

2 weeks ago

Gurgaon, Haryana, India Marctory Full time ₹ 1,60,000 - ₹ 3,20,000 per year

Key Responsibilities:

  • Handle incoming calls, emails, chats, and messages from customers.
  • Resolve customer queries and complaints efficiently and professionally.
  • Maintain records of customer interactions, process customer accounts, and file documents.
  • Follow up to ensure resolution and customer satisfaction.
  • Guide customers regarding the use of company products or services.
  • Escalate unresolved issues to the appropriate internal teams.
  • Maintain a high level of product/service knowledge to offer accurate solutions.
  • Contribute to team efforts by accomplishing assigned tasks on time.

Requirements:

  • Proven customer support experience or experience as a client service representative.
  • Strong communication and interpersonal skills.
  • Ability to stay calm when customers are stressed or upset.
  • Good problem-solving skills and attention to detail.
  • Basic computer skills; familiarity with CRM systems is a plus.
  • Proficiency in [English/Hindi/Regional Language – as applicable].

Job Types: Full-time, Permanent

Pay: ₹10, ₹28,000.00 per month

Benefits:

  • Flexible schedule
  • Provident Fund

Schedule:

  • Day shift
  • Morning shift

Work Location: In person

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