Customer Support Associate

9 hours ago

Mohali, Punjab, India Alpha Consultants Full time

Having worked in the HOA industry in several facets, we saw that the bottleneck was the amount of
in-person time that was required for all the meetings, inspections, walkthroughs and elections that drove the
cost of management up. So, a new way was formed. 100% Virtual, 100% Transparent, 100% Satisfaction. By
providing a new way of doing things, MCM can offer the core services that your HOA needs while not
draining the budget for full-service management. We handle your books, track your calendar, send out your
notices, but count on the homeowners and board members to supervise the tasks such as board meetings,
vendor walk throughs and elections that drive the cost up for most companies. We recognize that this is not a
good fit for every HOA, and we do not want to manage every HOA. But we specialize in virtual
management for HOAs between 5-50 units that are looking for full financial management and guidance on
the remaining issues.
Job Description:
VA Task: Oversee all matters related to the function of the community or homeowners' association.
(HOA)
● Oversee Association's vendors.
● Coordinate projects
● Perform administrative and management duties as requested by the Board of Directors.
● Act as a liaison between the Board of Directors and residents
● Conducting Board Meetings
● Oversee procedural tasks on behalf of the HOA.
● Draft letters, emails, and notices for the HOA members.
● Review periodic financial reports.
● Prepare Board packets and annual reports.
● Direct contact with homeowners
● Maintenance Coordination
● Admin tasks
Application/ Software Required Knowledge:
● Ring Central (Ideal, no previous knowledge required)
● AppFolio
● Microsoft Word and Excel
● Asana or (Ideal, no previous knowledge required) Help Scout (Ideal, no previous
knowledge required)
Skills:
● Organized
● Detail Oriented
● Empathetic
● Good listener
● Customer oriented
● Assertive
● Logic
● Communication
● Work Ethic

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