F&B General Manager

2 weeks ago

Andhra Pradesh, India PeopleGene Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Responsibilities:

1. Sales Growth: Drive sales performance by working closely with store managers to ensure continuous per-store growth, identifying opportunities to boost revenue.

2. Operational SOP Compliance: Ensure that all operational Standard Operating Procedures (SOPs) are adhered to consistently across all stores, maintaining high-quality standards.

3. Audit Excellence: Manage and monitor store audit processes, ensuring all stores achieve excellent audit scores and maintain operational efficiency.

4. P&L Ownership: Take full ownership of Profit & Loss (P&L) for the city's operations, working to optimise costs and maximise profitability.

5. Zomato Ratings Management: Regularly monitor and improve Zomato ratings by ensuring high service and product quality, engaging with customer feedback proactively.

6. Customer Satisfaction: Enhance customer satisfaction scores by ensuring superior in-store experiences and addressing customer concerns efficiently.

7. Repair Resolution: Implement a fast, cost-effective resolution system for any maintenance and repair issues that arise during store setup.

8. Process Innovation: Continuously identify and implement new processes and systems to improve metrics such as kiosk storage efficiency and overall throughput in stores.

9. Staffing Management: Ensure that each kiosk is adequately staffed and proficiently trained at all times to meet operational requirements and provide excellent customer service.

Good to have:

- Proven experience in managing city-wide operations or multi-store management.

- Strong understanding of P&L management and cost optimization.

- Familiarity with auditing processes and operational SOPs.

- Experience in NSO management, with a focus on seamless execution.

- Ability to innovate and improve operational processes.

- Excellent communication and leadership skills.

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