F&b Captain

**About us**

Alma Bakery & Cafe is an innovative venture that redefines the cafe experience by harmonizing nature with a modern indoor setting. Backed by a family of seasoned bakers with over 60 years of legacy, Alma embodies a passion for culinary excellence and a commitment to conscious, mindful consumption. Rooted in expertise and a vision to serve the discerning tastes of NCR, Alma Bakery & Cafe is more than just a destination—it's a journey into a world of flavors crafted with care, sustainability, and unparalleled dedication to quality.

Join us in creating exceptional experiences and be part of a brand that values innovation, heritage, and a love for all things delicious For more details visit us at **almafoods.in**

**Job Summary**
This position contributes to the success of Alma Bakery & Cafe by managing day-to-day floor operations, ensuring smooth service flow, and delivering a premium customer experience to every guest. The F&B Captain coordinates between service staff and the kitchen, supervises the dining area, and ensures service excellence in line with company standards. This role directly supports the Outlet Manager and plays a key part in leading the service team to achieve operational excellence and guest satisfaction.

**Key Responsibilities**
- Supervise floor operations to ensure seamless guest service.
- Coordinate with the kitchen and bar teams to ensure timely and accurate order delivery.
- Monitor table setups, cleanliness, and ambiance to maintain brand standards.
- Guide and assist service staff during busy hours to ensure smooth operations.
- Address guest queries, complaints, and feedback promptly and professionally.
- Assist in training new staff on service procedures and customer engagement.
- Ensure adherence to hygiene, safety, and quality standards in the service area.
- Support in managing duty rosters and shift allocations for the service team.
- Maintain an active presence on the floor to engage with guests and ensure satisfaction.
- Lead by example, motivating the team to maintain high service standards.

**Qualification & Skills**
- Any Graduate (preferred IHM student or hotel management graduate).
- Minimum 2-3 years of experience in Fine Dining or premium F&B service, with at least 1 year in a supervisory role.
- Strong interpersonal and communication skills for engaging with guests and team members.
- Proven ability to handle customer concerns with professionalism and poise.
- Sound knowledge of F&B service protocols, menu presentation, and guest handling.
- Ability to work efficiently in a fast-paced environment while managing multiple tasks.
- Understanding of health, safety, and hygiene compliance requirements.

**Competencies we're looking for**
- **Embodying Our Mission and Values**: Aligning service standards and team conduct with the brand’s vision.
- **Enabling Team Success**: Guiding and motivating the service team to achieve excellence.
- **Driving Results**: Consistently delivering high-quality service and meeting operational goals.
- **Leading with Integrity**: Maintaining transparency, ethics, and trust in all interactions.

**What you'll get here**
- Simplified Career Growth Plan
- Comprehensive Leave Policy
- Automated Process and System

**Location**
This role is based at **ALMA Bakery & Cafe 104**, where the F&B Captain is accountable for ensuring exceptional service delivery, guest satisfaction, and smooth coordination between service and kitchen teams to align with our mission and objectives.

**POC: Princy Tiwari**

**9315314831**

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Paid sick time
- Paid time off
- Provident Fund

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

**Location**:

- Noida H.O, Noida, Uttar Pradesh (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person