floor manager floor supervisor
15 hours ago
Customer Service Sales
- Ensure every customer is greeted and attended promptly.
- Oversee the sales process and support staff in closing sales.
- Handle escalated customer queries and resolve issues efficiently.
- Ensure customers receive accurate product knowledge and guidance.
Team Supervision
- Monitor and guide floor staff including sales executives, greeters, and support staff.
- Allocate duties and manage staff schedules/shift rotations.
- Ensure grooming, dress code, and behaviour standards are maintained.
- Motivate team to achieve individual and overall sales targets.
Showroom Operations
- Maintain proper display, cleanliness, and ambience of the showroom.
- Coordinate with inventory team for stock availability and replenishment.
- Ensure proper billing, documentation, and compliance at the counters.
- Monitor safety, security, and adherence to company policies.
Reporting Coordination
- Prepare daily sales, footfall, and customer feedback reports.
- Share performance updates with Showroom Manager.
- Coordinate with other departments (Accounts, Inventory, Admin) for smooth operations.
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