Floor Manager/Floor Supervisor

19 hours ago

Noida, Uttar Pradesh, India Bhima Jewellery Noida Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Principal Duties and Responsibilities:

  • Ensure that all customers are handled properly by the retail staff.
  • In cases where customers cannot be handled by the retail sales assistants, Floor in charges to handle them.
  • To ensure that the procedures, process and systems adopted by the management are being followed by staffs.
  • To Suggest, Plan and implement in-shop display, layout and customer walk-ins so as to maximize sales, customer satisfaction, appearance and image of store for customers.
  • To assess and Manage selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction.
  • To manage upkeep and ensure proper working condition of all infrastructures, equipment, fixtures and stock in showroom premises.
  • To review employee performance and to suggest actions to be taken regarding a particular employee.
  • To conduct daily briefings on the activities to be conducted with the staff.
  • To attend the monthly meetings held at corporate office or to attend meetings as and when required by the top management in corporate office.
  • To approve the leaves of the sales staff after it has been reviewed by the section in charge
  • To maintain the movement register.
  • To provide daily report to manager and top management.
  • Controlling section supervisors & section heads.
  • Follow-up of due compliance with shop rules and regulations,
  • Ensuring proper attendance of customers by section staff & front office staff (floor coordinators)
  • Inducing new methods for improving service and customer satisfaction.
  • Ensuring the floor supervisors do proper follow up of customer feedback and reporting the necessary changes on account the same.
  • Close monitoring of items passing during the beginning and end of the day.
  • Arrangement of necessary number of staffs for smooth functioning of item passing.
  • Reporting to the HR department the requirement of staff at respective sections.
  • He/she shall ensure that the staffs under his/her team adhere to the HR policy regarding uniforms and timings.

To ensure a proper shopping experience within the showroom.

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