Assistant Manager-Back Office-Customer Service

18 hours ago


Noida, Uttar Pradesh, India EXL Talent Acquisition Team Full time ₹ 4,00,000 - ₹ 6,00,000 per year
  • Manage the process and take corrective steps where necessary or make incremental improvements
  • Provide coaching and feedback to team members to enable them to improve their performance
  • Assist new hires such that they are productive on the floor in the shortest possible time frame
  • Handle escalations
  • Provide inputs on process and system to the team members
  • Client Interaction, where required at the level of Supervisors
  • Ensure compliance with internal policies and procedures, external regulations and information security standards
  • Continue to build additional knowledge and understanding of the client's business
  • Perform other duties as needed


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