Assistant Manager-Back-End/ Non Voice

Webchat experience mandatory Manage teams and ensure respective SLA/KPIs are met with major focus on all operational deliverables Assist and mentor the Assistant Manager to come up the learning curve Motivate team members and control shrinkage/attritions Identify and / or drive process improvement initiatives Provide coaching and feedback to team members to...

JOB DESCRIPTIONThis is a full-time on-site role for a Back-End Developer located in Noida. The Back EndDeveloper will be responsible for back-end web development and software development,object-oriented programming (OOP), front-end development, and programming. Theback-end developer will collaborate with other teams to create high-quality...

Roles and ResponsibilityManage and coordinate non-voice and backend operations efficiently.Provide excellent customer service and support to clients via phone, email, or chat.Develop and implement process improvements to boost productivity and quality.Collaborate with cross-functional teams to achieve business objectives.Analyze data and metrics to identify...

Manage and motivate a team of associates handling email communication and case updates Allocate work, monitor performance, and coach team members to meet operational KPIs Conduct regular performance reviews and provide training for skill and knowledge enhancement Foster a culture of accountability, customer service, and continuous improvement Handle...

Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to their contracts. Some bit of outbound calling is also required depending on the complexityAverage Handle TimeQuality Assurance (Finished Product Quality) Measurement of the customer service representative's skillsAuthentication -...

Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to their contracts. Some bit of outbound calling is also required depending on the complexity Average Handle Time  Quality Assurance (Finished Product Quality) Measurement of the customer service representative's skills Authentication -...

Email analysis and support, data entry for efficient reporting and assist client specific tasks such as cancellation and issuance of remediation refund/s. 1. Candidates with upto 24 months of exp in any customer service in any BPO/Non BPO from any insurance background. 2. Any graduates to be considered for this role. 3. Candidates with prior exp in email...

Hi Jobseekers,We are hiring for Non voice process for Noida location for one of the multinational BPO. Please go through the job description -Job Title: Non-Voice Process ExecutiveLocation: Noida, Uttar PradeshJob Type: Full-TimeExperience Required: 0 to 5 years (Freshers and Experienced candidates welcome)Shift: 5.5 days working with one Rotational offs /...

Helps in processing changes manually and online on their personal information such as address change, interested party, billing and reissue of policy. . Candidates with upto 24 months of exp in any customer service in any BPO/Non BPO from any insurance background. 2. Graduates only3. Candidates with prior exp in email writing support will be preferred. 4....

Roles and Responsibility Handle customer inquiries and resolve issues through chat support.Provide timely and professional responses to customer queries.Work in a bulk or non-voice setting, meeting productivity targets.Collaborate with team members to achieve common goals.Maintain accurate records of customer interactions and transactions.Continuously...