Technical Support

7 days ago

Pune, Maharashtra, India iProgrammer Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Definitive source of knowledge, technique, and expertise of operations.
  • Strong knowledge of frontend technologies (react native knowledge preferred).
  • First level analysis of issues and resolution according to level of issue occurred.
  • Internal systems monitoring and analysis of issues.
  • Knowledge of ticketing tools (e.g. Remedy), Kibana.
  • Technical analysis of issues, investigation
  • Providing workarounds for emergency fixes.
  • Analyze repeating APM alerts/Incidents and provide fixes.
  • Frequent coordination with Tech Leads and Dev team for fixing issues.
  • Act and analyze in case any APM alert are crossing threshold.
  • Tracking bugs and their probable fixes.

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