
Hotel/ Resort
6 days ago
Oversee the reservation system, ensuring all bookings are accurately recorded and managed, including cancellations and modifications.
· Develop and implement strategies for maximizing occupancy and revenue, including setting pricing and promotional offers.
· Train and supervise reservation staff, ensuring they provide excellent customer service and adhere to company policies.
· Analyze reservation trends and report findings to senior management, making recommendations for future strategies for reservations / bookings.
· Coordinate with other departments, such as housekeeping and front desk, to ensure guest requirements are communicated and met with utmost standards.
· Handle escalated customer complaints related to reservations, resolving issues in a manner that maintains customer delight and loyalty.
· Monitor competitor pricing and occupancy levels, adjusting strategies as necessary to remain competitive in the market.
· Implement and maintain a system for managing no-shows and late cancellations, including enforcing penalties where applicable.
Job Types: Full-time, Permanent
Pay: ₹16, ₹52,213.55 per month
Experience:
- total work: 4 years (Preferred)
Work Location: In person
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