Configuration/ServiceNow Specialist

9 hours ago


Pune, Maharashtra, India Peoplefy Infosolutions Pvt. Ltd. Full time ₹ 80,00,000 - ₹ 2,00,00,000 per year

Description :

We're looking for a skilled Configuration/ServiceNow Specialist to manage and enhance our ServiceNow platform. The ideal candidate will have a strong understanding of CMDB and core ITSM modules, ensuring smooth operations, scalability, and continuous improvement of the platform.


Experience : 4 years


Location : Pune Hybrid


Key Responsibilities :

- Administer, configure, and support core ServiceNow modules like Incident, Problem, Change, Request, and CMDB.

- Maintain and enhance CMDB data quality, ensuring accuracy and completeness of configuration items.

- Develop workflows, business rules, UI policies, and scripts to automate and optimize processes.

- Monitor platform health and performance, and proactively resolve technical issues.

- Evaluate and implement new ServiceNow modules and features in line with best practices.

- Collaborate with IT and business teams to improve processes and user experience.

- Support system integrations (e.g., with Active Directory and monitoring tools).

- Build reports and dashboards to enhance visibility and decision-making.


Required Skills & Experience :

- 4 years of hands-on experience in ServiceNow administration, support and development.

- Strong experience of ServiceNow CMDB (Configuration Management Database) and its components.

- Experience with ITIL processes and ITSM tools (e.g., ServiceNow, Jira Service Management).

- Excellent problem-solving and communication skills.


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