Associate Technical Specialist

4 days ago

Pune, Maharashtra, India Microland Full time ₹ 12,00,000 - ₹ 24,00,000 per year

ServiceNow Developer / Implementation Specialist:

  • Provide subject matter expertise, act as technical product advocate, design, develop and implement of ServiceNow Application and related Infrastructure.
  • Experience with ServiceNow and ITOM configuration management database (CMDB) services in an enterprise production environment
  • Knowledge of ServiceNow Infra components and Analytical skill on troubleshooting Performance related issues.
  • Customize ServiceNow modules or applications and facilitate the rollout of new applications and modules while maintaining upgrade support.
  • Configure Application UI and Configure Workflow.
  • Make recommendations on the design, development and overall ServiceNow best practices.
  • Responsible for administration, support, configuration, and upgrades of the platform.
  • Works on ITSM/ITIL initiatives and projects.
  • Interfaces the ITSM platform with other 3rd party solution.
  • Automates the flow of system alerts and events through the incident and problem management process.
  • Responsible for security roles, ACLs, and segmentation of data on the ServiceNow platform.
  • Working knowledge of cloud scripting languages preferably JavaScripts, JSON.
  • Basic working knowledge of UNIX and web servers (Apache / Tomcat).
  • Basic understanding and ability to script automated processes.
  • Agile Scrum methodology Experience

  • Along with the above, must have exposure any two of the following areas:

  • Implementation of CMDB & Asset Management, CMDB

  • Implementation & customization experience in HR modules
  • Implementation & customization experience in Finance modules
  • Implementation & customization experience in Security modules
  • Extensive implementation in custom applications

Experience:

  • Minimum of 4 + years of ServiceNow development experience.
  • At least 5+ years of experience in working with ITSM tools.
  • Deep understanding of system and ITSM and ITOMS core configurations in ServiceNow.
  • Expertise and experience with ServiceNow ITOM products are required
  • ServiceNow experience with discovery, service mapping, and configuration management (CMDB) is crucial
  • Accreditations / certifications in ServiceNow System Administrator and products such as Discovery, Service Mapping, and ITOM are preferred
  • Experience with implementations and/or migrations to the ServiceNow platform.
  • Understanding of integration capabilities in ServiceNow platforms.
  • Knowledge to support, bi-directional integrations between monitoring tool and ServiceNow.
  • Knowledge to support external data feed integration to an external reporting engine.
  • Strong working knowledge of ServiceNow platform and infrastructure components.
  • Knowledge on Oracle DB, UNIX, and Web servers (Apache / Tomcat).
  • Practical experience with troubleshooting performance issues and working knowledge of tools provided by ServiceNow to troubleshoot performance related issues.
  • Strong communication skills, both written and verbal, with the ability to describe technical solutions in terms of the business.

Certifications Preferred:

Service Now Implementation Specialist /  ServiceNow Certified Admin

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