ServiceNow Administration

Description :

Role : ServiceNow Admin & Developer

Key Skills : ServiceNow, Agile Methodologies, Web Services, Web based technologies

Experience : 6- 10 Years

Location : Pune Locals Only

Notice Period : Immediate

Job Description :

Platform management :

- Responsible for the ongoing maintenance and configuration of the ServiceNow platform.

- This includes installing, testing, and updating the platform.

User and application administration :

- Manage user accounts, roles, and access to the platform.

Solution development :

- Design and implement solutions to meet business needs.

- This includes researching, developing, and converting software applications.

Troubleshooting :

- Work with business stakeholders to troubleshoot application and integration issues.

Collaboration :

- Collaborate with stakeholders to develop workflows and understand their goals.

Platform monitoring :

- Use tools to monitor the platform' s health and identify areas of concern.

Technical development :

- Support the technical development of new modules, including process modeling, gap analysis, and POC design.

Programming :

- Program or script in languages like Angular JS, HTML, CSS, and AJAX.

- Work as part of an agile team developing, designing and implementing new application modules, workflows, and catalog requests

- Build custom applications in ServiceNow by defining data tables, user interface and adding business logic

- Integrate external data sources into ServiceNow

- Maintain business services and configuration item relationships in ServiceNow

- Provide ServiceNow configuration and customization assistance including, but not limited to screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third-party software integrations

- Build custom dashboards based on custom application data models and external data sources

- Customize and configure workflows and define notifications as part of custom workflows in applications

- Implement CMDB, import sets, Service Catalogs, create custom UIs for catalog items using UI Pages, UI Macros and Service Portal Widgets

- Implement complex flows for Catalog Items using Workflows and Flow Designer

- Test custom applications and publish/deploy to the concerned users

- Responsible for data model changes and data-migrations for ServiceNow custom applications

- Troubleshoot production problems related to ServiceNow custom applications

- Lead integration of new products based on client requirements

- Address problems of systems integration, compatibility and multiple platforms

- Consult with project teams and end users to identify application requirements

- Assist in the evaluation and recommendation of application software packages, application integration and testing tools

- Participate in development of software user manuals and technical reports

Qualifications :

- Bachelors degree and a minimum of 15 years of directly related experience with at least 10 years of experience in ServiceNow development and administration

- System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

- Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks

- Strong familiarity and working knowledge of ServiceNow Suite of tools (Platform capabilities, ITSM, ITOM, Dashboards and Reports, Performance Analytics, Knowledge Base, SOAR, SecOps, etc.)

Extensive knowledge and experience in the following :

- Using ServiceNow API

- Developing custom ServiceNow applications and web-based applications

- Python, JavaScript or AngularJS

- Application integration experience with Active Directory using methods such as LDAPs

- Testing web-based applications - both manual and automated

- Functional, regression and load/performance testing

- Relational databases

- Working in an Agile environment

Desired skills :

- Agile certifications and/or experience leading Agile efforts, particularly as Scrum Master

- ServiceNow System Administrator Certification

- Experience with ServiceNow advanced capabilities such as Virtual Agent, Agent Intelligence, Performance Analytics, Orchestration, ITOM, Discovery or Service Mapping

- Experience supporting customers in a dynamic IT operations environment

- Cloud development experience Certified ServiceNow Implementation Specialist