ServiceNow Specialist

4 days ago

Pune, Maharashtra, India Peoplefy Infosolutions Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Greetings from Peoplefy

Were looking for a skilled ServiceNow Specialist to manage and enhance our ServiceNow platform. The ideal candidate will have a strong understanding of CMDB and core ITSM modules, ensuring smooth operations, scalability, and continuous improvement of the platform.

Experience - 5+ years

Location - Pune - Hybrid

Key Responsibilities

  • Administer, configure, and support core ServiceNow modules like Incident, Problem, Change, Request, and CMDB.
  • Maintain and enhance CMDB data quality, ensuring accuracy and completeness of configuration items.
  • Develop workflows, business rules, UI policies, and scripts to automate and optimize processes.
  • Monitor platform health and performance, and proactively resolve technical issues.
  • Evaluate and implement new ServiceNow modules and features in line with best practices.
  • Collaborate with IT and business teams to improve processes and user experience.
  • Support system integrations (e.g., with Active Directory and monitoring tools).
  • Build reports and dashboards to enhance visibility and decision-making.

Required Skills & Experience

  • 4+ years of hands-on experience in ServiceNow administration, support and development
  • Strong experience of ServiceNow CMDB (Configuration Management Database) and its components.
  • Experience with ITIL processes and ITSM tools (e.g., ServiceNow, Jira Service Management).
  • Proficiency in JavaScript and ServiceNow scripting/configuration.
  • Excellent problem-solving and communication skills.
  • Bachelors degree in Computer Science, Information Systems, or a related field.
  • ServiceNow certifications (e.g., Certified System Administrator) preferred.

Interested candidates please share your resumes on

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