Senior Product Management Associate

Senior Product Management Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

athenahealth is a progressive & innovative U.S. health-tech leader, delivering cloud-based solutions that improve clinical and financial performance across the care continuum. Our modern, open ecosystem connects care teams and delivers actionable insights that drive better outcomes. Acquired by Bain Capital in a $17B deal, we're growing fast and investing in bold, strategic product innovations. We foster a values-driven culture focused on flexibility, collaboration, and work-life balance.

Headquartered in Boston, we have offices in Atlanta, Austin, Belfast, Burlington, and in India: Bangalore, Pune, and Chennai.

Position Summary: We are looking for a Product Management Senior Associate to join the athenahealth Value-Based Care (VBC) Engines team in Bangalore. At the forefront of the healthcare market's shift towards value-based care, the VBC Analytics & Performance zone works with an industry-leading client base to deliver comprehensive and actionable VBC reporting and analytics through flexible reporting tools, patterns, and strategic performance management services. These enable customers to thrive in VBC contracts and programs, regardless of practice complexity. This role will focus on enhancing capabilities within our Electronic Health Record (EHR), providing best-in-class quality measure insights through VBC tools and experiences.

Ideal Candidate: We are seeking a mission-driven, innovative, and outcomes-oriented team member who shares our goal of improving healthcare. The ideal candidate understands the market and customer, contributes to product vision, develops business cases, ensures product features meet business requirements, and drives product delivery. You should stay updated on industry trends and can translate them into actionable software features for product-market fit. In this role, you'll become a subject matter expert in standardized, evidence-based quality measures that quantify healthcare quality by assessing processes, outcomes, and patient experiences. You will work daily with cross-functional teams to define and write user stories, prioritize product backlogs, and make trade-off decisions between scope and schedule.

Responsibilities:

• Represent the customer for your assigned product area, ensuring ownership of the end-to-end customer journey and all touchpoints.
• Partner with UX to research the problem space, identify user needs, and conceptualize solutions.
• Effectively frame and identify user-centered problems.
• Define epics and user stories, clearly articulating business requirements and acceptance criteria—including UX/CX/Support needs.
• Partner with Engineering to develop product features.
• Identify and track metrics and success criteria, creating transparency into program success and opportunities for improvement. Request analyses as needed to inform the backlog.
• Engage with Customer Success, Operations, and other internal partner teams to understand customer issues, communication of product decisions, and next steps.
• Drive ongoing backlog allocation and prioritization for customer issues within your area of responsibility.
• Support the rollout of fixes and features through alpha, beta, and general availability stages by collaborating with customer-facing teams, analyzing feature impact, and preparing communications.
• Partner with Product Management leaders to drive portfolio and product strategy.
  

Typical Qualifications, Knowledge & Skills:

• Bachelor's degree required, Master's preferred. Degrees in Computer Science, Business, Product Management, or Design preferred.
• 5-7 years of professional experience; product management experience desirable.
• Proven ability to distill complex problems into product requirements for effective and scalable solutions.
• Experience driving prioritization of products in dynamic environments using analytical and quantitative skills.
• Demonstrated success in achieving outcomes through innovation.
• Ability to identify issues, formulate solutions, and see them through to completion.
• Excellent verbal and written communication skills.
• Experience collaborating with stakeholders across global, cross-functional groups.
• Experience testing and validating product value in a B2B market.
• Understanding or willingness to learn medical terminology, EHRs, and the value-based care landscape.
• Flexibility and willingness to take on new challenges.
• Experience or desire to learn query languages (e.g., SQL) and BI analytics tools (e.g., Tableau, Snowflake).
• Proficiency with Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, OneNote.
• Intermediate to advanced skills in Excel and/or Access and experience with business operations and development support tools (e.g., Salesforce, Jira) is a plus.
• Experience working with Agile (Scrum) teams.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: