Senior Manager

Senior Manager - Observability

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Come join our dynamic team at athenahealth, where we are in search of a strong engineering leader to help drive our mission forward Our services play a crucial role in empowering teams across the organization to develop, monitor, troubleshoot, and scale their web services effectively. We are at the forefront of collecting vast amounts of metrics and log data by leveraging large-scale distributed and fault-tolerant systems to ensure seamless data management. Our team's efforts significantly enhance the productivity of hundreds of engineers throughout athenaNation.

In a typical week, our talented staff tackles a diverse array of challenges, from optimizing performance and scaling services to resolving complex debugging issues. They are instrumental in introducing innovative features and collaborating with development teams to address their most pressing logging and monitoring needs. If you're ready to make a meaningful impact and lead a team of passionate engineers, we want to hear from you

Senior Manager responsibilities/qualifications

· Minimum of 12 years of overall experience, including at least 4 years in people management leading engineering teams and delivering reliable, performant and secure platforms and services.

· Proven track record of providing technical direction, contributing and driving architectural discussions, and overseeing implementation details.

· Exceptional communication skills, with the ability to convey complex technical concepts clearly and effectively to both technical and non-technical stakeholders.

· Ability to translate business needs into clearly defined projects, taking a hands-on approach to guide solution design and implementation.

· Cultivate and manage engineering excellence by enhancing the skills of team members and supporting their career growth.

· Facilitate scrum ceremonies, stand-ups, sprint planning, and backlog reviews.

· Meet and collaborate with senior leadership across different time zones to set strategic direction and communicate progress

Additional Job Responsibilities

· Automate the deployment and configuration of logging, metric and monitoring infrastructure using tools such as Terraform & Puppet.

· Assist in resolving production incidents utilizing your Linux administration and engineering skills.

· Create metrics dashboards and establish alert criteria to effectively monitor and scale our services.

· Assist development teams in refining their telemetry collection processes.

Typical Qualifications

· Strong understanding of the Linux operating system and command-line tools.

· Hands-on experience with configuration management tools such as Puppet, Chef, or Ansible.

· Proficient in scripting using programming languages, such as Bash, Ruby, Python, Perl, Java, or Golang.

· Ability to develop deployment templates for services in public cloud environments using AWS CloudFormation or Terraform.

· Flexibility to adapt to changing environments and business demands.

Additional Qualifications

· Experience managing large server fleets in a production environment (several thousand).

· Knowledge of relevant technologies, including Fluentd, Kafka, OpenSearch, Graphite, ClickHouse, Prometheus, Grafana, Terraform, AWS CloudFormation, Docker, Jenkins, Kubernetes, load balancers, and Git.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: