Customer Service Executive

2 weeks ago


Navi Mumbai, Maharashtra, India ICICI Securities Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

  • Manage and respond to client queries /complaints received via email in a professional and timely manner
  • Speak to customer wherever required to understand the issue and provide timely resolution.
  • Provide accurate information related to trading accounts, demat, transactions, settlements, and other brokerage-related services.
  • Coordinate with internal teams (operations, compliance, IT, trading desk) to resolve client issues effectively.
  • Identify customers needs, clarify information, research every issue and provide solutions or alternate options
  • Ensure adherence to regulatory and company policies in all client communications.
  • Build sustainable relationships and engage customers by taking the extra mile. Keep records of all conversations in our call centre database in a comprehensible way.

Skills of required for the Profile:

  • Previous experience in a Call Centre / Email desk role minimum 6 months
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and taking ownership on the allotted tasks
  • Ability to multi-task, set priorities and manage time effectively


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