Customer Service Executive
5 days ago
Key Responsibilities:
- Manage and respond to client queries /complaints received via email in a professional and timely manner
- Speak to customer wherever required to understand the issue and provide timely resolution.
- Provide accurate information related to trading accounts, demat, transactions, settlements, and other brokerage-related services.
- Coordinate with internal teams (operations, compliance, IT, trading desk) to resolve client issues effectively.
- Identify customers needs, clarify information, research every issue and provide solutions or alternate options
- Ensure adherence to regulatory and company policies in all client communications.
- Build sustainable relationships and engage customers by taking the extra mile. Keep records of all conversations in our call centre database in a comprehensible way.
Skills of required for the Profile:
- Previous experience in a Call Centre / Email desk role minimum 6 months
- Strong phone and verbal communication skills along with active listening
- Customer focus and taking ownership on the allotted tasks
- Ability to multi-task, set priorities and manage time effectively
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