Customer Service Executive
2 days ago
Department: Customer Support
Location: Sector 58, Noida, Uttar Pradesh 201301
Working Days & Timings: Monday to Saturday | 9:30 AM to 6:30 PM
Experience: 1+ year in customer support/service
Salary: Competitive, based on experience
Job Summary:
We are looking for a proactive and customer-focused individual with at least 1 year of experience in customer support. The role involves handling customer inquiries, resolving issues, collecting feedback, and ensuring excellent service delivery across all communication channels.
Key Responsibilities:
· Respond to customer queries via phone, email, and chat.
· Resolve issues efficiently and maintain a positive tone.
· Record all interactions accurately in the CRM system.
· Escalate complex cases to the appropriate teams.
· Collect customer feedback and reviews to improve service quality.
· Suggest improvements to enhance the support process.
· Maintain company standards in all customer interactions.
Requirements:
· Bachelor's degree in any stream.
· 1 year of customer support or related experience.
· Good communication and interpersonal skills (Hindi & English).
· Strong communication, interpersonal, and convincing skills.
· Ability to multitask and manage time effectively.
· Customer-first mindset and problem-solving attitude.
How to Apply:
Fill out the form here:
For Queries: |
Job Type: Full-time
Pay: Up to ₹25,000.00 per month
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Language:
- English (Required)
Work Location: In person
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