Customer Service Executive

2 days ago

Noida, Uttar Pradesh, India Accounting Genie LLP Full time ₹ 25,000 per year

Department: Customer Support

Location: Sector 58, Noida, Uttar Pradesh 201301

Working Days & Timings: Monday to Saturday | 9:30 AM to 6:30 PM

Experience: 1+ year in customer support/service

Salary: Competitive, based on experience

Job Summary:

We are looking for a proactive and customer-focused individual with at least 1 year of experience in customer support. The role involves handling customer inquiries, resolving issues, collecting feedback, and ensuring excellent service delivery across all communication channels.

Key Responsibilities:

· Respond to customer queries via phone, email, and chat.

· Resolve issues efficiently and maintain a positive tone.

· Record all interactions accurately in the CRM system.

· Escalate complex cases to the appropriate teams.

· Collect customer feedback and reviews to improve service quality.

· Suggest improvements to enhance the support process.

· Maintain company standards in all customer interactions.

Requirements:

· Bachelor's degree in any stream.

· 1 year of customer support or related experience.

· Good communication and interpersonal skills (Hindi & English).

· Strong communication, interpersonal, and convincing skills.

· Ability to multitask and manage time effectively.

· Customer-first mindset and problem-solving attitude.

How to Apply:

Fill out the form here:

For Queries: |

Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Ability to commute/relocate:

  • Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Language:

  • English (Required)

Work Location: In person

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