Non Voice Customer Service Executive

2 days ago

Noida, Uttar Pradesh, India Shining Stars Institution & travels Full time ₹ 1,35,000 - ₹ 2,30,000 per year

Hi Jobseekers

Greetings from ShiningstarsITPL

We are hiring for both Part time and Full Time for Non Voice

We are hiring for Customer Service Executive for Non Voice process for Noida location

Salary for Part Time: 13.5 k ctc :- 10.8 k in hand ( 5 hrs of shift and cab facility available in odd hours)

Salary for Full Time : 23 k ctc

Roles and Responsibilities:

  • Respond promptly to customer queries through email, live chat, and other non-voice platforms.
  • Accurately document customer interactions, transactions, comments, and complaints in the CRM system.
  • Understand and follow the companys customer service policies and procedures.
  • Escalate complex or unresolved issues to the appropriate department or supervisor as needed.
  • Collaborate with team members and other departments to resolve customer issues.
  • Maintain a high level of product or service knowledge to address customer questions effectively.
  • Identify patterns in customer issues and report recurring problems to the management.
  • Strive to meet or exceed individual and team KPIs/SLAs, including response time, resolution time, and customer satisfaction.
  • Manage multiple conversations simultaneously while maintaining quality and attention to detail.

Preferred Candidate Profile:

  • Any graduates or undergraduates / freshers and experienced can apply .
  • Candidates must have fluency in English.

Interested candidates can apply for the same and send their Cv on :

(Niyati Vyas)

Thanks and Regards

Niyati Vyas

HR Executive

ShiningstarsITPL

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