Non Voice Customer Service Executive

2 days ago

Noida, Uttar Pradesh, India Shining Stars Institution & travels Full time ₹ 13,500 - ₹ 23,000 per year

Hi Jobseekers

Greetings from ShiningstarsITPL

We are hiring for both Part time and Full Time for Non Voice

We are hiring for Customer Service Executive for Non Voice process for Noida location

Salary for Part Time: 13.5 k ctc :- 10.8 k in hand ( 5 hrs of shift and cab facility available in odd hours)

Salary for Full Time : 23 k ctc

Roles and Responsibilities:

  • Respond promptly to customer queries through email, live chat, and other non-voice platforms.
  • Accurately document customer interactions, transactions, comments, and complaints in the CRM system.
  • Understand and follow the companys customer service policies and procedures.
  • Escalate complex or unresolved issues to the appropriate department or supervisor as needed.
  • Collaborate with team members and other departments to resolve customer issues.
  • Maintain a high level of product or service knowledge to address customer questions effectively.
  • Identify patterns in customer issues and report recurring problems to the management.
  • Strive to meet or exceed individual and team KPIs/SLAs, including response time, resolution time, and customer satisfaction.
  • Manage multiple conversations simultaneously while maintaining quality and attention to detail.

Preferred Candidate Profile:

  • Any graduates or undergraduates / freshers and experienced can apply .
  • Candidates must have fluency in English.

Interested candidates can apply for the same and send their Cv on :

(Niyati Vyas)

Thanks and Regards

Niyati Vyas

HR Executive

ShiningstarsITPL

  • Voice And Non-Voice Support

    3 hours ago

    Noida, Uttar Pradesh, India Adroit Synergies Pvt. Ltd. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionAdroit Synergies Pvt. Ltd. is a next-generation global business service provider specializing in Business Process Outsourcing (BPO) solutions. Founded in 2015, Adroit operates with over 700 employees across 3 delivery centers. We offer comprehensive services tailored to enhance customer satisfaction, drive sales, improve employee...

  • Non Voice Customer Service Executive

    2 days ago

    Noida, Uttar Pradesh, India Tech Mahindra Full time ₹ 4,33,000 per year

    Role & responsibilitiesResolve International customer queries Over Chat.Identify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communication.Provide accurate, valid and complete information by using the right methods/tools.Meet personal/customer service team...

  • Customer Service Executive

    2 weeks ago

    Noida, Uttar Pradesh, India TP Full time

    Job Title: Customer Service Executive – International Process Location: Noida Job Type: Full-time Shift Timings: Night Shift / Rotational Shifts (as per international time zones) Job Summary: We are looking for a dynamic and customer-focused individual to join our international customer service team. As a Customer Service Executive, you will be...

  • Customer Support Specialist

    2 days ago

    Noida, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 3,200 - ₹ 4,999

    Job Summary">We are seeking a skilled and customer-focused professional to join our team as a Customer Support Specialist - Voice Services.The successful candidate will be responsible for providing top-notch support to customers regarding voice services, including resolving technical issues and addressing customer inquiries."> ">About the Role">This is a...

  • International Customer Service Agent

    19 hours ago

    Noida, Uttar Pradesh, India Precise Infotech Solution Full time ₹ 25,00,000 - ₹ 35,00,000 per year

    Location: Noida sec 135Role: Customer Support Executive – International Voice/Non-VoiceShift: Rotational (24/7 environment)Qualification: Graduate / UndergraduateSalary: As per interviewWhat you'll do:Handle calls, chats & emails for international customersResolve queries with professionalism & empathyMaintain service quality and customer satisfactionWhat...

  • Customer Service Representative

    1 week ago

    Noida, Uttar Pradesh, India TP Full time

    Job Title : Customer Support ExecutiveLocation : Noida5 days from office (Rotational Shifts) both side cabJD: - Handle and respond to Global Customers requests through multiple communication channels while updating CRM systems with all requested information appropriately. Maintain solid customer relationships by handling their questions and concerns with...

  • Customer Service Voice Process Representative

    1 week ago

    Noida, Uttar Pradesh, India beBeeCustomer Full time US$ 40,000 - US$ 70,000

    As a key representative of our organization, you will be the primary point of contact for customers through voice processes.Roles & ResponsibilitiesDeliver exceptional customer service and support via voice interactions.Provide solutions to customer inquiries and resolve issues in a timely manner.Fine-Tuning Your Skills:Develop strong communication skills to...

  • Voice and Accent Coach for Global Customer Service

    4 days ago

    Noida, Uttar Pradesh, India beBeeAccent Full time ₹ 9,00,000 - ₹ 12,40,000

    Voice and Accent Coach for Global Customer ServiceWe are seeking a highly skilled Voice and Accent Trainer to lead training programs for new hires and existing employees in global customer service. The ideal candidate will have extensive experience as a Voice & Accent Trainer in an international business process outsourcing (BPO) setting, with a proven track...

  • Customer Service Representative

    2 days ago

    Noida, Uttar Pradesh, India Teleperformance (TP) Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Job Title: Customer Support ExecutiveLocation: Noida5 days from office (Rotational Shifts) both side cabJD: - Handle and respond to Global Customers requests through multiple communication channels while updating CRM systems with all requested information appropriately. Maintain solid customer relationships by handling their questions and concerns with speed...

  • Customer Service Representative

    7 days ago

    Noida, Uttar Pradesh, India TP Full time

    Job Title : Customer Support Executive Location : Noida 5 days from office (Rotational Shifts) both side cab JD: - Handle and respond to Global Customers requests through multiple communication channels while updating CRM systems with all requested information appropriately. Maintain solid customer relationships by handling their questions and concerns with...