Non Voice Customer Service Executive
2 days ago
Role & responsibilities
- Resolve International customer queries Over Chat.
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and Chat handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
Preferred candidate profile (ATLEAST 1 YEAR INT EXP MENDAT)
- Proven customer support experience or experience as a Client Service Representative.
- 35+ WPM Typing speed with 90+ Accuracy.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
Perks and benefits
- Salary Up to 4.33 LPA ( Salary is totally depend over Experience )
- Both side cab
- Loyalty Bonus
- Incentives
For Any Further Query & for Active Response share me your updated CV over WhatsApp :- Aradhaya Vashistha (HR Share CV on Whatsapp No )
Role: Chat Support
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, PermanentRole
Category: Non VoiceEducationUG:
Graduation Not Required
Preferred candidate profile
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