Front Office Manager

5 hours ago


Cochin, Kerala, India Crowne Plaza Kochi Full time ₹ 3,00,000 - ₹ 9,00,000 per year

Company Description

Crowne Plaza Kochi is strategically located on NH 47 Bypass, offering convenient access to the airport, CBD, Fort Kochi, scenic backwaters, and beaches in the south. The hotel features 269 spacious business rooms and suites with stunning panoramic views of the backwaters and the city. With authentic culinary outlets, a comprehensive spa, leisure facilities, and advanced meeting spaces capable of hosting up to 900 guests, Crowne Plaza Kochi is a leading destination for business, leisure, and events in a serene waterfront setting.

Role Description

This is a full-time, on-site role located in Kochi for the position of Front Office Duty Manager. Responsibilities include overseeing front desk operations, ensuring smooth guest check-ins and check-outs, managing reservations, handling guest queries and complaints, and coordinating with various hotel departments to provide a seamless guest experience. The role also involves monitoring team performance, training staff, and ensuring compliance with hotel service standards and policies.

Qualifications

  • Strong customer service, interpersonal, and communication skills
  • Opera software knowledge
  • Experience in front desk operations, guest relations, and hotel management
  • Proficiency in problem-solving, conflict resolution, and complaint handling
  • Team management and training skills, with the ability to lead and motivate staff
  • Knowledge of hotel property management systems and operational procedures
  • Organizational and multitasking skills in a dynamic, fast-paced environment
  • Diploma or degree in Hospitality Management or a related field
  • Prior experience in a similar role at a reputable hotel is preferred

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