Front office Associate
14 hours ago
We are looking for a highly skilled and experienced Front Office Associate/Supervisor to join our team in the hospitality industry. The ideal candidate will have 1-3 years of experience in front office operations, preferably in hotels or restaurants.
Roles and Responsibility
- Manage front office operations, including reception, concierge, and bell captain duties.
- Supervise and coordinate front office staff activities to ensure excellent customer service.
- Handle guest complaints and resolve issues professionally and courteously.
- Maintain accurate records and reports, such as checklists and inventory management.
- Ensure compliance with company policies and procedures.
- Coordinate with other departments to ensure seamless service delivery.
Job Requirements
- Excellent communication and interpersonal skills are required to work effectively with guests and staff.
- Strong problem-solving and analytical skills are needed to handle complex situations.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Basic knowledge of front office software and systems is essential.
- A high level of attention to detail and accuracy is necessary.
- Team player with a positive attitude and willingness to learn and grow.
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