front office supervisor

1 day ago

Cochin, Kerala, India Avenue Hotels And Resorts Full time ₹ 14,40,000 - ₹ 30,00,000 per year

Department: Front Office

Reports To: Front Office Manager / Duty Manager

Location: Four-Star Hotel

Position Summary

The Front Office Supervisor is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, smooth check-ins/check-outs, and efficient coordination with all departments. The role requires strong leadership, communication skills, and the ability to handle guest concerns with professionalism.

Key ResponsibilitiesGuest Services

  • Supervise front desk operations and ensure all guests receive warm, efficient, and personalized service.
  • Handle check-in, check-out, room assignments, and billing with accuracy.
  • Resolve guest complaints or escalate them to the Duty Manager when necessary.
  • Anticipate guest needs and ensure prompt follow-up.
  • Ensure lobby and front desk areas are clean, organised, and guest-ready at all times.

Operational Duties

  • Oversee daily shift operations and ensure all SOPs are followed.
  • Monitor room status in coordination with Housekeeping and Reservations.
  • Ensure proper handling of cash, credit card transactions, and billing.
  • Maintain guest records, registration cards, and required documentation.
  • Prepare reports such as occupancy, arrivals, departures, and shift summaries.

Team Management

  • Supervise and guide front office associates, bell staff, and concierge (if applicable).
  • Conduct shift briefings and delegate tasks effectively.
  • Assist with staff training, coaching, and performance monitoring.
  • Ensure grooming standards and behavior guidelines are followed.

Coordination & Communication

  • Liaise with Housekeeping, F&B, Engineering, and Security for smooth guest operations.
  • Communicate special requests, VIP arrivals, and group bookings to relevant departments.
  • Coordinate with travel agents, corporate clients, and OTA partners as needed.

Safety & Compliance

  • Ensure compliance with hotel policies, safety standards, and legal requirements.
  • Handle lost-and-found procedures as per SOP.
  • Assist in emergency situations following hotel protocols.

Qualifications & Skills

  • Bachelor's degree/diploma in Hotel Management preferred.
  • Minimum 2–3 years of front office experience in a 3–5 star hotel.
  • Strong leadership, communication, and interpersonal skills.
  • Proficient in PMS software (e.g., IDS, Opera, Cloud PMS).
  • Excellent problem-solving and guest-handling abilities.
  • Ability to work under pressure and handle multiple tasks.
  • Good command of English and local languages.

Work Conditions

  • Rotational shifts, including weekends and holidays.
  • Standing for extended periods.
  • Fast-paced, guest-centric environment.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Flexible schedule
  • Food provided

Work Location: In person

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