Front Office Supervisor

2 days ago

Cochin, Kerala, India Olive Hotels and Resorts Full time

The candidate must have Hotel Experience And they are responsible for assisting the Front Office Manager in the daily operations of the front desk, including supervising front office staff, ensuring guest satisfaction, and maintaining hotel standards. This role requires strong leadership, organizational skills, and a commitment to delivering exceptional guest experiences. The supervisor acts as a point of contact for guests and staff, resolving issues, and ensuring smooth and efficient front office operations.

Key Responsibilities:

1. Staff Supervision & Training: * Supervise, train, and motivate front desk agents, bell staff, and other front office personnel. * Assist in scheduling shifts and managing breaks to ensure adequate coverage. * Conduct on-the-job training for new hires and provide ongoing coaching and feedback to existing staff. * Monitor staff performance, ensuring adherence to hotel policies and procedures. * Assist in performance evaluations and disciplinary actions when necessary. * Foster a positive and collaborative work environment.

2. Guest Services & Relations: * Welcome and register guests, assign rooms, and issue room keys. * Handle guest check-ins and check-outs efficiently and courteously. * Address guest inquiries, requests, and complaints promptly and professionally, escalating to management when necessary. * Ensure all guest requests are met with a high level of service. * Maintain a thorough knowledge of hotel services, facilities, and local attractions to provide accurate information to guests. * Proactively anticipate guest needs and offer personalized service. * Handle special requests, VIP arrivals, and group check-ins.

3. Front Desk Operations: * Oversee the accuracy of guest folios, ensuring correct billing and charges. * Process various forms of payment (cash, credit cards, direct billing, etc.). * Balance cash drawers and process daily financial reports. * Monitor room availability and assist with reservations when needed. * Ensure the front desk area is clean, organized, and presentable at all times. * Manage wake-up calls and guest messaging services. * Maintain accurate guest records and data. * Handle emergency situations (e.g., fire alarms, medical emergencies) calmly and efficiently, following established protocols.

4. Communication & Coordination: * Communicate effectively with other departments (Housekeeping, F&B, Maintenance, Sales) to ensure seamless guest service. * Relay important information and updates to front desk staff. * Attend departmental meetings and contribute to operational improvements. * Prepare and submit daily reports to the Front Office Manager.

5. Administrative Duties: * Assist with inventory control of front office supplies. * Handle incoming and outgoing mail and faxes. * Perform other administrative tasks as assigned by management. * Ensure compliance with all hotel and brand standards, as well as health and safety regulations.

Job Type: Full-time

Pay: ₹19, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Paid sick time

Experience:

  • Hotel: 1 year (Required)

Language:

  • Hindi (Preferred)
  • English (Required)

Work Location: In person

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