Front Desk Receptionist
23 hours ago
We are looking for 2 smart, experienced professional, and guest-oriented Front Office Associates to join our team at No.18 Hotel, Fort Kochi. The ideal candidates will ensure smooth check-in, check-out, and exceptional guest service.
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Job Title:
Front Office Associate / Receptionist (2 Vacancies)
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Key Responsibilities:
- Welcome guests warmly and handle check-in & check-out
- Answer calls, handle enquiries, and manage reservations
- Coordinate with housekeeping, restaurant, and other departments
- Maintain guest records and billing accuracy
- Assist guests with information, support, and service requests
- Ensure lobby area is always clean and presentable
- Resolve guest complaints politely and professionally
- Follow all front office SOPs of No.18 Hotel
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Requirements:
- Front office or receptionist experience preferred
- Excellent communication skills (English essential; Malayalam added advantage)
- Smart appearance and professional grooming
- Knowledge of hotel PMS software is a plus
- Strong customer service skills
- Ability to work shifts, weekends, and holidays
- Positive attitude and team spirit.
Job Type: Full-time
Pay: ₹12, ₹15,000.00 per month
Work Location: In person
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