Handover Executive

1 week ago


Pune, Maharashtra, India Godrej Properties Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Key Responsibilities:

  • Coordinate and manage the handover/possession process of residential and commercial units.
  • Prepare and maintain handover documentation, checklists, and agreements.
  • Conduct snagging/inspection of units before possession and ensure rectification of defects by relevant teams.
  • Schedule and organize pre-possession & handover meetings with customers.
  • Provide clear communication to customers regarding handover formalities, payments, documentation, and timelines.
  • Act as the primary point of contact between the customer, site team, CRM, and project team for smooth handover.
  • Ensure compliance with company policies and customer service standards during possession.
  • Maintain accurate handover trackers, MIS reports, and customer records.
  • Assist in addressing and resolving customer queries related to possession.

Desired Skills & Competencies:

  • Good knowledge of real estate handover/possession process.
  • Understanding of snagging/defect identification and quality checks.
  • Strong interpersonal and customer handling skills.
  • Excellent coordination, follow-up, and problem-solving ability.
  • Proficiency in MS Office (Excel, Word, PowerPoint).
  • Attention to detail and ability to work with multiple stakeholders.

Qualification:

  • Graduate in any discipline (preferred: Civil Engineering background).
  • 1- 4 years of experience in real estate handover/CRM/customer service roles.

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